> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rootly AI in Web

> Ask Rootly AI about any incident from the web app: a read-only chat grounded in that incident's live timeline, roles, alerts, severity, and status.

## Overview

**Rootly AI in Web** is an AI chat built into the incident page of the Rootly web app. Open it on any incident and ask questions in natural language. Answers are grounded in that incident's live context: its timeline, alerts, chat history, and bridge-call transcripts.

<Frame>
  <img alt="The Rootly AI panel on an incident page, breaking down the incident's status, leading root cause theory, and response so far" src="https://mintcdn.com/rootly/hTFFtLF6_PrP7c0q/images/ai/ai-web-chat.webp?fit=max&auto=format&n=hTFFtLF6_PrP7c0q&q=85&s=4c1c7f5ba2139299bc8bed145ca0226e" width="966" height="1090" data-path="images/ai/ai-web-chat.webp" />
</Frame>

<Note>
  **Read-only by design.** The web panel answers questions and never changes your incident. Actions live in [Rootly AI in Slack](/ai/rootly-in-slack/overview) and [Rootly AI on Mobile](/ai/rootly-ai-on-mobile).
</Note>

***

## Using the Panel

Open **Rootly AI** on any incident page.

| Question type        | Example ask                                                                                      |
| -------------------- | ------------------------------------------------------------------------------------------------ |
| Get caught up        | "Catch me up on this incident"                                                                   |
| Roles and ownership  | "Who is working on what?"                                                                        |
| Severity reasoning   | "Why is this a SEV1?"                                                                            |
| Response review      | "What have we tried so far?"                                                                     |
| Open work            | "What action items are still open?"                                                              |
| Draft communications | "Draft a status update for stakeholders"                                                         |
| Bridge call recap    | "What was discussed on the bridge?" (requires a [Meeting Scribe](/ai/meeting-scribe) transcript) |
| Timeline             | "Summarize the last 30 minutes" or "Show the timeline in UTC"                                    |

***

## Multiple Chats and History

Keep separate conversations per incident.

Start a new chat or switch to an earlier one from the panel header.

<Note>
  Chats are **private to you**, scoped to your user and the incident. Other responders can't see your chats, and you can't see theirs.
</Note>

***

## Configuration

Rootly AI in Web is available to all customers. An Admin must enable it, and using the panel requires an **Incident Response seat**.

1. Open **AI & Agents** and toggle on **Opt in to Rootly AI capabilities**.
2. Under **Features**, turn on **Rootly Agent in Web**.

See [AI Settings](/ai/ai-settings) for every Rootly AI control.

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Rootly AI isn't available on an incident" icon="circle-exclamation">
    Check that **Rootly Agent in Web** is enabled under **AI & Agents** and that you have an Incident Response seat. Also confirm you have access to the incident (see [Data Privacy for Rootly AI](/ai/data-privacy-for-rootly-ai)).
  </Accordion>

  <Accordion title="A reply is taking a while or didn't appear" icon="clock">
    Replies stream in as they're generated. If you switch chats or close the panel mid-reply, generation finishes in the background. Reopen the chat to see the complete answer.
  </Accordion>
</AccordionGroup>

***

## Related Pages

<CardGroup cols={3}>
  <Card title="Rootly AI in Slack" icon="slack" href="/ai/rootly-in-slack/overview">
    The same agent in your incident channels, with actions.
  </Card>

  <Card title="Rootly AI Overview" icon="sparkles" href="/ai/ai">
    What Rootly AI is and everything it can do.
  </Card>

  <Card title="Data Privacy for Rootly AI" icon="shield" href="/ai/data-privacy-for-rootly-ai">
    What Rootly AI sees, retention, and model training controls.
  </Card>
</CardGroup>