> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Data Privacy for AI Summaries & Web Copilot

> Data privacy for Rootly's classic AI features—generated titles, summaries, catchup, AI Editor, and Web Copilot—covering OpenAI handling and opt-out.

<Note>
  This page covers Rootly's classic AI features—generated titles, incident summaries, catchup, the AI Editor, and Web Copilot which use OpenAI models. The conversational **Rootly AI** agent uses a different model stack and data path; see [Data Privacy for Rootly AI](/ai/data-privacy-for-rootly-ai).
</Note>

Rootly is dedicated to maintaining the highest standards of privacy and security. [Read more about Rootly's data philosophy](https://rootly.com/blog/building-a-privacy-first-ai-for-incident-management).

## How Your Data Is Handled

* Rootly AI, driven by OpenAI, incorporates multiple safeguards to ensure the security of your data, providing you with peace of mind.
* Data sent to OpenAI is solely used to provide Rootly AI services and is neither stored nor used for training purposes by OpenAI.
* Rootly automatically redacts the following PII before sending any data to OpenAI:
  * email, addresses, phone numbers, credit card numbers, social security numbers (SSNs) and passwords in URLs
* For these features, private incident data is **never** sent to OpenAI.
* Rootly AI never uses your data (even if anonymously) to improve results for other customers; it stays within the walls of your organization and is only used there.
* You may opt-out at any time via the [AI configuration page](https://rootly.com/account/ai/configurations). No future changes to how your data is used will be made without your explicit approval.
* Optionally, organizations may [integrate their OpenAI account](https://rootly.com/account/integrations/open_ai_accounts/new) to take advantage of any organization specific data retention policies.

## Data Included in AI Processing

**Data from the incident that will be considered includes:**

* Built-in and custom fields
* Human-created timeline events
* Completed action items
* Timestamps
* Alert source
* Mitigated and resolved messages
* Slack messages from the incident channel (depending upon [Slack channel message visibility](https://rootly.com/account/ai/configurations))

## Data Excluded From AI Processing

**Data that is not considered includes:**

* Incident feedback
* Automated timeline events relating to action items, workflow runs and playbooks
* Any data from private incidents

<Note>
  Note: To enable higher quality output, updated [Slack scopes](/integrations/slack/slack#refresh-connection) are required.
</Note>

***

## Related Pages

<CardGroup cols={3}>
  <Card title="Data Privacy for Rootly AI" icon="shield-halved" href="/ai/data-privacy-for-rootly-ai">
    The companion privacy page — data access, retention, audit, and model details for the Rootly AI agent.
  </Card>

  <Card title="AI Summaries" icon="robot" href="/ai/ai-summaries">
    Titles, summaries, catchups, and status write-ups — the feature set this privacy page covers.
  </Card>

  <Card title="Rootly AI Overview" icon="wand-magic-sparkles" href="/ai/ai">
    The umbrella page for every Rootly AI capability, including the conversational agent and Web Copilot.
  </Card>
</CardGroup>