> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Support

> How to reach Rootly support: email and status page, what to include in your report, and how to grab a device dump from the mobile app.

Have a question, or something not working? Here's how to reach us, and what to send so we can help on the first reply.

## How to reach us

* Email [**support@rootly.com**](mailto:support@rootly.com) (in the mobile app, this is **Settings → Email support**).

## What to include

Helpful details to include:

* A **device dump** from the app (see below). It captures the app version, device model, OS, and push provider.
* The **specific alert** that misbehaved: the link (`rootly.com/account/alerts/…`) or the date and time you expected a page.
* **What you saw vs. expected**, for example "the page arrived silently," "the call didn't ring," or "stuck on the login screen."
* For **login issues:** your sign-in method (Okta, Google, Slack, email) and whether signing in at rootly.com in a desktop browser works.
* **What you already tried** from the troubleshooting guide.
* If you can, a **screen recording** of a failed test alert (**Settings → Troubleshooting → Send a test alert**).

## How to grab a device dump

The app can copy a full diagnostic to your clipboard in three taps:

<Steps>
  <Step title="Open Settings → About">
    In the Rootly app, open **Settings** and tap **About**.
  </Step>

  <Step title="Tap the version number 5 times">
    Tap the **Version** (e.g. `v2.14.0`) five times quickly. A **Device Info** panel appears.
  </Step>

  <Step title="Copy and send it">
    Tap **Copy device info**, then paste it into your email to support.
  </Step>
</Steps>

Check our [status page](https://status.rootly.com/) for platform status and ongoing incidents.