> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manage Users
> View and manage Rootly organization members, including their contact information, roles, team memberships, and integration linkage statuses across providers.
The **Members** page gives you a centralized view of everyone in your Rootly organization. From here, you can review member details, check connected integrations, and manage access and roles.
Contact information such as phone numbers and device status may only be visible to **Owners**, **Admins**, or users with the appropriate contact-viewing permissions.
## Access the Members Page
In the top-left corner, click the drop-down next to your organization name and select **Organization Settings**.
Select **[Members](https://rootly.com/account/memberships)**.
The Members table displays all active users along with their:
* **Name**
* **Email**
* **Phone number**
* **Mobile device status**
* **Slack connection status**
* **Incident Response**
* **On-Call**
Hover over a user row to access quick actions, or open a member to update their details.
## What You Can Do
From the Members page, you can:
Update incident response and on-call roles for members in your organization.
View member contact information used for alerts and escalations, based on your permissions.
See whether users have connected Slack or registered a mobile device.
Remove users who no longer need access to your Rootly organization.
Quickly find members by name, email, role, or connection status.
Export your member list for reporting or administrative review.
## Understand Member Information
### Contact Information
Each member record may include:
* **Email**: The member’s primary email address
* **Phone number**: Used for SMS or voice notifications
* **Mobile device status**: Indicates whether the member has connected a mobile device for push notifications
Phone numbers and device status may be restricted based on your role and organization permissions.
### Integration Status
The Members table also shows whether a user has connected:
* **Slack**
* **A mobile device**
These statuses help confirm whether members are ready to receive notifications through the expected channels.
### Roles
Each member can have separate roles for:
* **Incident response**, which determines access to incident management features
* **On-call**, which determines access to on-call schedules, escalations, and alerting workflows
## Manage Users
### Edit Roles
To update a user’s role:
1. Hover over the member row or open the member record
2. Select **Edit**
3. Update the user’s **Incident Response Role** or **On-Call Role**
4. Save your changes
### Remove a User
To remove a member from the organization:
1. Hover over the member row
2. Select **Delete** or use the actions menu
3. Confirm the removal
Removing a user immediately revokes their access to the organization.
### Search and Filter
Use search and filters to find members by:
* Name
* Email
* Slack connection status
* Mobile device status
* Incident Response
* On-Call
## Export Member Data
You can export the Members table for reporting or operational review.
1. Click **Export**
2. Choose your preferred format
3. Download the exported file
The exported data includes the member information visible to you based on your permissions.
## Frequently Asked Questions
Yes. Users can belong to multiple teams in Rootly, and each team membership can have its own roles and permissions.
**Incident Response Role** controls access to incident-related workflows and features. **On-Call Role** controls access to schedules, escalations, and alerting workflows.
Go to **Organization Settings → Members**, then hover over the information icon beside the **Incident Response** or **On-Call** column header to see that plan’s usage, shown as `18 of 25 seats used`. Plans without a seat limit read `unlimited`. Incident Response and On-Call seats are counted separately.
Phone numbers and device status may be hidden if you do not have the required permissions to view contact information.
Removing a user immediately revokes their access to the organization. Historical data may still remain for auditing or reporting purposes.
This usually means the user has not connected their Slack account, or the Slack integration is not fully configured for the organization.
Yes. You can export the Members table using the **Export** option, subject to the data visible to you based on your permissions.
## Related Documentation
Learn more about incident response and on-call roles.
Learn how to add new users to your organization.
Configure Slack for incident response and notifications.
Learn how the Rootly mobile app supports notifications and response.