> ## Documentation Index > Fetch the complete documentation index at: https://docs.rootly.com/llms.txt > Use this file to discover all available pages before exploring further. # Default Metrics > Overview of the default dashboards and built-in metrics available in Rootly for incidents, retrospectives, on-call workload, and alert response performance. Default dashboards give you a starting point for tracking incident response, workload, and alert performance in Rootly. By default, Rootly provides three dashboards: * **Incident Response** — Incident volume, response times, and incident breakdowns * **Workload** — Hours worked across incidents and responders * **On-Call Metrics** — Alert volume, acknowledgement, resolution, and response trends Some default panels only appear when the related fields are enabled in your workspace configuration. ## Incident Response Dashboard The **Incident Response** dashboard includes default metrics for incident volume, retrospectives, action items, response times, and incident breakdowns. ### Number of Incidents | Title | # of Incidents | | :---------- | :------------------------------------ | | Description | Total number of incidents | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Count | | Key | Results | ### Number of Retrospectives | Title | # of Retrospectives | | :---------- | :----------------------------- | | Description | Total number of retrospectives | | Type | Aggregate value | | Collection | Retrospectives | | Filter by | — | | Operation | Count | | Key | Results | ### Number of Action Items | Title | # of Action Items | | :---------- | :--------------------------- | | Description | Total number of action items | | Type | Aggregate value | | Collection | Action Items | | Filter by | — | | Operation | Count | | Key | Results | ### Mean Time to Detection (MTTD) | Title | MTTD (Mean Time to Detection) | | :---------- | :-------------------------------------------- | | Description | Average time from incident start to detection | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | detection\_time | ### Mean Time to Acknowledge (MTTA) | Title | MTTA (Mean Time to Acknowledge) | | :---------- | :-------------------------------------------------- | | Description | Average time from incident start to acknowledgement | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | acknowledge\_time | ### Mean Time to Mitigation (MTTM) | Title | MTTM (Mean Time to Mitigation) | | :---------- | :--------------------------------------------- | | Description | Average time from incident start to mitigation | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | mitigation\_time | ### Mean Time to Resolution (MTTR) | Title | MTTR (Mean Time to Resolution) | | :---------- | :--------------------------------------------- | | Description | Average time from incident start to resolution | | Type | Aggregate value | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Operation | Average | | Key | resolution\_time | ### Incidents by Severity | Title | Incidents by Severity | | :---------- | :------------------------------------ | | Description | Breakdown of incidents by severity | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Severity | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Environment | Title | Incidents by Environment | | :---------- | :------------------------------------ | | Description | Breakdown of incidents by environment | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Environments | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Service | Title | Incidents by Service | | :---------- | :------------------------------------ | | Description | Breakdown of incidents by service | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Services | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Functionality | Title | Incidents by Functionality | | :---------- | :-------------------------------------- | | Description | Breakdown of incidents by functionality | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Functionalities | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Incidents by Type | Title | Incidents by Type | | :---------- | :-------------------------------------- | | Description | Breakdown of incidents by incident type | | Type | Line chart or Pie chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | Incident Types | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Retrospectives by Cause | Title | Retrospectives by Cause | | :---------- | :--------------------------------------------- | | Description | Breakdown of retrospectives by cause | | Type | Line chart or Pie chart | | Collection | Retrospectives | | Filter by | Incident Kind = Normal, Normal sub, Backfilled | | Group by | Causes | | Operation | Count | | Key | Results | | Legend | Include groups without values | > **Note:** The **Incidents by Environment**, **Incidents by Functionality**, and **Retrospectives by Cause** panels only appear when the related fields are enabled in your workspace. ## Workload Dashboard The **Workload** dashboard helps you understand time spent across incidents and responders. ### Hours Worked (Using Resolution Time) | Title | Hours Worked (Using resolution time) | | :---------- | :----------------------------------------------- | | Description | Total hours worked until incidents were resolved | | Type | Column chart | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | | Group by | — | | Operation | Sum | | Key | hours\_worked\_until\_resolved | ### Hours Worked by Incident (Using Resolution Time) | Title | Hours Worked by Incident (Using resolution time) | | :---------- | :----------------------------------------------- | | Description | Hours worked for each incident until resolution | | Type | Table | | Collection | Incidents | | Filter by | Kind = Normal, Normal sub, Backfilled | ### Hours Worked by User (Using Resolution Time) | Title | Hours Worked by User (Using resolution time) | | :---------- | :------------------------------------------- | | Description | Hours worked by responder | | Type | Table | | Collection | Users | | Filter by | — | ## On-Call Metrics Dashboard The **On-Call Metrics** dashboard tracks alert volume, response times, and alert distribution. ### Total Alerts | Title | Total Alerts | | :----------- | :--------------------- | | Description | Total number of alerts | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Count | | Key | Results | ### Mean Time to Acknowledge | Title | Mean Time to Acknowledge | | :----------- | :--------------------------------- | | Description | Average time to acknowledge alerts | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | acknowledge\_time | ### Mean Time to Resolve | Title | Mean Time to Resolve | | :----------- | :----------------------------- | | Description | Average time to resolve alerts | | Type | Line chart | | Collection | Alerts | | Series Label | MTTR | | Filter by | — | | Group by | — | | Operation | Average | | Key | resolution\_time | ### Mean Time to Acknowledge by Responder | Title | MTTA by Responder | | :----------- | :------------------------------------ | | Description | Average acknowledge time by responder | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Responders | | Operation | Average | | Key | acknowledge\_time | ### MTTR by Service | Title | MTTR by Service | | :----------- | :--------------------------------- | | Description | Average resolution time by service | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Services | | Operation | Average | | Key | resolution\_time | ### Mean Time Between Failure | Title | Mean Time Between Failure | | :----------- | :---------------------------- | | Description | Average time between failures | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | time\_between\_failure | ### Acknowledge Rate | Title | Acknowledge Rate | | :----------- | :-------------------------------- | | Description | Percentage of alerts acknowledged | | Type | Line chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | — | | Operation | Average | | Key | acknowledge\_rate | ### Alerts by Source | Title | Alerts by Source | | :----------- | :---------------------------- | | Description | Breakdown of alerts by source | | Type | Line chart or Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Source | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Alerts by Responder | Title | Alerts by Responder | | :----------- | :------------------------------- | | Description | Breakdown of alerts by responder | | Type | Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Responders | | Operation | Count | | Key | Results | | Legend | — | ### Response Effort | Title | Response Effort | | :----------- | :------------------------------------------------- | | Description | Sum of time between acknowledgement and resolution | | Type | Line chart | | Collection | Alerts | | Series Label | Response Effort | | Filter by | Status = Resolved | | Group by | — | | Operation | Sum | | Key | resolve\_time | | Legend | — | ### Alerts by Urgency | Title | Alerts by Urgency | | :----------- | :----------------------------- | | Description | Breakdown of alerts by urgency | | Type | Line chart | | Collection | Alerts | | Series Label | Alerts | | Filter by | — | | Group by | Alert Urgency | | Operation | Count | | Key | Results | | Legend | Include groups without values | ### Alerts by Escalation Policy | Title | Alerts by Escalation Policy | | :----------- | :--------------------------------------- | | Description | Breakdown of alerts by escalation policy | | Type | Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Escalation Policies | | Operation | Count | | Key | Results | | Legend | — | ### Alerts by Service | Title | Alerts by Service | | :----------- | :----------------------------- | | Description | Breakdown of alerts by service | | Type | Line chart or Pie chart | | Collection | Alerts | | Series Label | — | | Filter by | — | | Group by | Services | | Operation | Count | | Key | Results | | Legend | — |