> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Understand incident performance, on-call workload, and reliability trends with Rootly's default dashboards, custom panels, and dashboard sharing.

Analytics in Rootly answers three kinds of questions: *how is our incident response performing*, *where is the on-call load falling*, and *what's changing over time*. Every workspace starts with three default dashboards. From there, you build custom panels around the questions your team actually asks in reliability reviews.

<Info>
  Analytics uses seat-based access. **On-Call** seats see alert-response metrics; **Incident Response** seats see incident, retrospective, action item, and user metrics on top of that.
</Info>

***

## In This Section

<CardGroup cols={2}>
  <Card title="Default Metrics" icon="chart-bar" href="/metrics/default-metrics">
    The three built-in dashboards — Incident Response, Workload, and On-Call Metrics — and every panel that ships with them.
  </Card>

  <Card title="Managing Dashboards" icon="sliders" href="/metrics/managing-dashboards">
    Create, share, duplicate, and set default dashboards. Ownership, permissions, and public link behavior.
  </Card>

  <Card title="Customizing Dashboards" icon="wand-magic-sparkles" href="/metrics/customized-dashboards">
    Panel types, filters, groupings, multiple datasets, operations, and export formats.
  </Card>

  <Card title="Dashboard API" icon="code" href="/api-reference/dashboards/list-dashboards">
    Programmatic access to dashboards and panels via the Rootly API.
  </Card>
</CardGroup>

***

## The Three Default Dashboards

Every workspace ships with three curated dashboards. Each is a starting point — clone and specialize whenever a team needs its own view.

<CardGroup cols={3}>
  <Card title="Incident Response" icon="triangle-exclamation">
    Incident volume, MTTx response times, and breakdowns by severity, environment, service, functionality, and type.
  </Card>

  <Card title="Workload" icon="scale-unbalanced">
    Hours worked across incidents and responders. Useful for spotting responder burnout and load imbalance.
  </Card>

  <Card title="On-Call Metrics" icon="pager">
    Alert volume, MTTA, MTTR, MTBF, acknowledge rate, and alerts broken down by source, responder, and urgency.
  </Card>
</CardGroup>

Full panel-by-panel reference is on the [Default Metrics](/metrics/default-metrics) page.

***

## How It Works, Briefly

Every panel combines seven pieces: a **display type**, a **collection** (Incidents, Alerts, Retrospectives, Action Items, Users), **filters**, an **aggregation operation** (Count, Average, Sum), a **metric key**, an optional **Group By**, and one or more **datasets**.

Dashboards apply **dashboard-level filters** (date range, period, team, service — saved per user) on top of any **panel-level filters** built into each panel. Results cache for about 15 minutes to keep dashboards responsive on large datasets.

For the full model, see [Customizing Dashboards → How Panels Work](/metrics/customized-dashboards#how-panels-work).

***

## Sharing Dashboards

Rootly supports four ownership types (private, team, organization, public) and four permission roles (viewer, editor, manager, admin). Public dashboards render at `/public/dashboards/…` — read-only, no login required — gated by a boolean visibility flag on the dashboard rather than per-viewer tokens.

See [Managing Dashboards → Dashboard Ownership and Visibility](/metrics/managing-dashboards#dashboard-ownership-and-visibility) for the ownership matrix and [Sharing and Permissions](/metrics/managing-dashboards#sharing-and-permissions) for the permission roles.

***

## Related Pages

<CardGroup cols={2}>
  <Card title="Retrospectives" icon="file-lines" href="/retrospectives/retrospectives">
    Retrospective processes, templates, and Rootly AI drafting. Retrospective completion feeds several default metrics.
  </Card>

  <Card title="Custom Fields" icon="tags" href="/configuration/custom-fields">
    Custom fields become filterable and groupable panel dimensions once enabled for their collection.
  </Card>

  <Card title="Alert Statuses" icon="circle-dot" href="/alerts/alert-statuses">
    Alert lifecycle drives the On-Call Metrics dashboard — MTTA, MTTR, acknowledge rate, and MTBF.
  </Card>

  <Card title="Rootly API" icon="plug" href="/api-reference/overview">
    Programmatic access to dashboards, panels, incidents, alerts, and every other Rootly object.
  </Card>
</CardGroup>

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Which dashboards ship out of the box?" icon="clipboard-list">
    Three: Incident Response, Workload, and On-Call Metrics. Every workspace gets them on creation. Clone and specialize whenever a team needs its own version.
  </Accordion>

  <Accordion title="Can I combine incidents and alerts on the same chart?" icon="chart-line">
    Yes. Chart panels support multiple datasets, each with its own collection, filters, operation, and key. Overlay incident and alert trends on one time axis to compare volume patterns.
  </Accordion>

  <Accordion title="How fresh is dashboard data?" icon="clock">
    Panel results are cached for \~15 minutes. Very recent changes may take that long to reflect — especially with auto-refresh enabled.
  </Accordion>

  <Accordion title="What export formats are supported?" icon="download">
    Dashboards export as PDF. Individual panels export as PDF, CSV, or JSON; chart panels also export as PNG and JPG. See [Customizing Dashboards → Exporting](/metrics/customized-dashboards#exporting-dashboards-and-panels).
  </Accordion>

  <Accordion title="Can I access dashboards through the API?" icon="code">
    Yes. The Rootly API exposes dashboards and panels — list, create, read, update, duplicate, and default-set. See the [API Reference](/api-reference/dashboards/list-dashboards).
  </Accordion>
</AccordionGroup>