> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone & SMS Setup

> Download Rootly contact cards so your phone can recognize incoming Rootly calls and SMS notifications from on-call paging, IVR routing, and escalations.

Phone and SMS delivery can vary by carrier and location. To help you recognize important notifications, Rootly provides a contact card with the phone numbers we use to call or text you.

These are Rootly’s **outgoing numbers** — the numbers used when Rootly sends you phone calls or SMS messages.

## What Is a vCard?

A vCard is a digital contact card that contains Rootly’s outgoing call and SMS numbers.

Once you import it, your device can recognize Rootly notifications more easily when you receive:

* Phone calls
* SMS messages

## Update from the Mobile App

If you use the Rootly mobile app, you can update the contact card directly from the app.

To update your contact card:

1. Open the Rootly mobile app
2. Tap **Settings**
3. Select **Update Contact Card**
4. Confirm the update

Using the app helps keep your contact card current if Rootly adds or updates notification numbers.

## Download the vCard Manually

If you do not use the mobile app, you can download the Rootly vCard directly and import it into your contacts.

<Card title="Download the Rootly vCard" icon="download" horizontal href="https://rootly.com/rootly-outgoing-numbers.vcf" />

The vCard is refreshed periodically. If Rootly adds or changes outgoing numbers, download it again or update it through the mobile app to keep your contacts current.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="What numbers are included in the vCard?" icon="circle-question">
    The vCard includes Rootly’s outgoing phone numbers used for notifications, such as calls and SMS messages sent from Rootly to you.
  </Accordion>

  <Accordion title="Why should I import the Rootly vCard?" icon="address-card">
    Importing the vCard helps your phone recognize Rootly notifications, which can make it easier to identify important calls and text messages when they arrive.
  </Accordion>

  <Accordion title="Do I need the mobile app to use this?" icon="mobile-screen">
    No. You can download the vCard manually and import it into your contacts without using the mobile app.
  </Accordion>

  <Accordion title="Should I update the vCard again later?" icon="arrows-rotate">
    Yes. Rootly may update the outgoing numbers over time, so refreshing the contact card periodically helps keep your saved contact information accurate.
  </Accordion>
</AccordionGroup>