> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Troubleshooting

> Fix missed or silent Rootly pages: no sound, Do Not Disturb, battery optimization, calls that don't ring, login, and device-specific issues on iOS and Android.

Missed a page, or got it silently? Start here. Most paging issues come down to a single device setting, and the fixes below are quick. If you're actively on-call, run the checklist first, then jump to the area that's failing.

<Note>
  If a page came in silent, first confirm it was **high-urgency**. Only **Audible** notification rules (Critical Alerts and/or a phone call) are built to break through Do Not Disturb; **Quiet** rules don't force sound. See [On-Call Notifications](/on-call/on-call-notifications) for how the rules work.
</Note>

## Most common fixes

<Steps>
  <Step title="Send a test alert">
    In the mobile app, go to **Settings → Troubleshooting** and tap **Send a test alert** (it also checks your notification permissions and connection). From the web, go to **Configuration → Notifications → On-Call Notifications** and use **Test Notifications**. Either confirms delivery in seconds.
  </Step>

  <Step title="Confirm Critical Alerts and Do Not Disturb override are on">
    Critical Alerts must be enabled, and Rootly must be allowed to override Do Not Disturb. The exact path differs by platform, so see your device guide below.
  </Step>

  <Step title="Make sure battery optimization isn't sleeping the app">
    Critical Alerts are built to break through Do Not Disturb, silent, and vibrate, so you can keep your phone however you like. The usual culprit is battery optimization, so set Rootly's battery usage to **Unrestricted**. (If your phone has a **physical alert slider**, like some OnePlus and Samsung models, also check it isn't set to Silent. See the [Android](/troubleshooting/android) guide.)
  </Step>
</Steps>

## Find your problem

Jump to the area that matches what you're seeing:

<CardGroup cols={2}>
  <Card title="iOS / iPhone" icon="apple" horizontal href="/troubleshooting/ios">
    Critical Alerts, Focus modes, and Apple Watch.
  </Card>

  <Card title="Android" icon="android" horizontal href="/troubleshooting/android">
    Do Not Disturb, battery optimization, and Samsung, Pixel, OnePlus, and more.
  </Card>

  <Card title="Phone calls" icon="phone" horizontal href="/troubleshooting/calls">
    Calls that don't ring through Do Not Disturb, or audio that's quiet or garbled.
  </Card>

  <Card title="Login & SSO" icon="right-to-bracket" horizontal href="/troubleshooting/login">
    SSO loops, Okta/Google, and managed (Intune) devices.
  </Card>
</CardGroup>

| Symptom                        | Most likely cause                                                                   | Where to fix                                                      |
| ------------------------------ | ----------------------------------------------------------------------------------- | ----------------------------------------------------------------- |
| Pages arrive but make no sound | Critical Alerts or Bypass DnD not enabled, or a physical alert slider set to Silent | [iOS](/troubleshooting/ios) · [Android](/troubleshooting/android) |
| Pages arrive late or batched   | Battery optimization is sleeping the app                                            | [Android](/troubleshooting/android)                               |
| A phone call doesn't ring      | Do Not Disturb only allows calls from saved contacts                                | [Phone calls](/troubleshooting/calls)                             |
| Call audio is quiet or garbled | The alert tone is playing over the call                                             | [Phone calls](/troubleshooting/calls)                             |
| Can't sign in / SSO loops      | In-app browser handoff or a stale session                                           | [Login & SSO](/troubleshooting/login)                             |
| No notifications at all        | App notifications disabled, or the wrong device is registered                       | [iOS](/troubleshooting/ios) · [Android](/troubleshooting/android) |

## Test before you rely on it

After any change (new phone, new number, reinstalling the app, or editing notification rules), send yourself a test page before you go on-call. Test both an audible path (Critical Alerts or a call) and a quiet path (email or non-critical push). See [On-Call Notifications](/on-call/on-call-notifications) for how rules and testing work.

<Callout icon="life-ring" color="#F59E0B">
  **Still missing pages?** See [**Contacting Support**](/contacting-support) for exactly what to send us (including how to grab a device dump), or email [**support@rootly.com**](mailto:support@rootly.com).
</Callout>