> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Android Notification Troubleshooting

> Fix silent, delayed, or missed Rootly pages on Android: Do Not Disturb, battery optimization, Work Profiles, and Samsung, Pixel, OnePlus specifics.

Android notification behavior varies a lot by manufacturer. Start with the checklist, then open the section for your device. Unlike iOS, Android has no single "critical alert" switch, so Rootly relies on a high-importance notification channel plus Do Not Disturb override, and some manufacturers add their own restrictions on top.

## Start here

<Steps>
  <Step title="Turn on Bypass DnD and turn up Alert Volume (in the app)">
    In the Rootly app, go to **Settings → On-Call Notifications**, enable **Bypass DnD**, and drag **Alert Volume** to the top (it overrides your phone's volume).
  </Step>

  <Step title="Confirm the right device is selected">
    Still under **Settings → On-Call Notifications**, open **Notification Devices** and make sure this phone is set to receive your alerts.
  </Step>

  <Step title="Stop Android from sleeping the app">
    In the Rootly app, open **Settings → Battery Optimization** and disable it for Rootly (or in your phone's **Settings → Apps → Rootly → Battery**, choose **Unrestricted**).
  </Step>

  <Step title="Check the physical alert slider (OnePlus and some Samsung)">
    Software silent mode and Do Not Disturb are fine, since Critical Alerts break through them. Some phones (like OnePlus and a few Samsung models) also have a **physical** sound switch or alert slider. If yours does, check it isn't set to **Silent** (see below).
  </Step>

  <Step title="Send a test alert">
    In the Rootly app, go to **Settings → Troubleshooting** and tap **Send a test alert** to confirm an audible page comes through.
  </Step>
</Steps>

## Find the setting for your device

<Tabs>
  <Tab title="Samsung">
    * **Battery:** Settings ▸ Apps ▸ Rootly ▸ Battery ▸ **Unrestricted**
    * **Sleeping apps:** Settings ▸ Device care ▸ Battery ▸ **Background usage limits** ▸ remove Rootly from **Sleeping** and **Deep sleeping apps**
    * **Sound mode:** Critical Alerts break through silent and Do Not Disturb. If Vibrate-only still stays silent, update the app (an older One UI bug, fixed in a recent version).
  </Tab>

  <Tab title="Pixel">
    * **Battery:** Settings ▸ Apps ▸ Rootly ▸ Battery ▸ **Unrestricted**
    * **Adaptive Battery / Doze:** avoid deep battery saver while on-call.
  </Tab>

  <Tab title="OnePlus">
    * **Battery:** Settings ▸ Battery ▸ Rootly ▸ **Allow all background activity** (don't restrict)
    * **Alert slider:** the physical slider must be on **Ring** or **Vibrate**, not **Silent** (see below).
  </Tab>

  <Tab title="Xiaomi / Other">
    * **Autostart:** enable **Autostart** for Rootly.
    * **Battery saver:** set Rootly to **No restrictions**.
    * Look for an OEM "background restriction" or "app sleep" setting and exclude Rootly.
  </Tab>
</Tabs>

## Reported issues

<AccordionGroup>
  <Accordion title="Alerts are silent only when my phone is in Silent mode" icon="bell-slash">
    **Devices:** some OnePlus and Samsung models with a physical sound switch or alert slider.

    **Likely cause:** the phone's **physical** sound switch is set to Silent.
  </Accordion>

  <Accordion title="Critical alerts are silent in Vibrate-only mode (Samsung)" icon="volume-xmark">
    **Likely cause:** On some Samsung One UI versions, the vibrate-only profile suppresses the alert sound even when Do Not Disturb override is enabled.

    **Fix:** Update the Rootly app to the latest version, which fixes this. On older versions, keeping the phone on **Ring** is a workaround. If it persists on the latest version, contact support with your exact model and One UI version.
  </Accordion>

  <Accordion title="Pages arrive late or all at once" icon="hourglass-half">
    **Likely cause:** Battery optimization (Doze / App Standby) is suspending the app's network access while the phone is idle, so pages queue until you wake it.
  </Accordion>

  <Accordion title="My phone gets stuck in a Do Not Disturb mode after an alert" icon="circle-exclamation">
    **Likely cause:** Older app versions could leave the device in a Rootly-managed Do Not Disturb state after an alert was acknowledged.

    **Fix:** Update the Rootly app to the latest version from Google Play. If you still see a Do Not Disturb labeled "managed by Rootly," turn it off once after updating.
  </Accordion>

  <Accordion title="Overriding volume or DND doesn't work under a Work Profile" icon="briefcase">
    **Likely cause:** Android restricts apps inside a Work Profile from overriding system volume and Do Not Disturb.

    **Fix:** Install Rootly on your **personal profile** for full override behavior. If Rootly must stay in the Work Profile, also add **Google Chrome** to the Work Profile alongside it for better behavior.
  </Accordion>

  <Accordion title="A paged phone call doesn't ring, or the audio is hard to hear" icon="phone">
    Phone-call ring-through and audio fixes live on the [**Phone calls**](/troubleshooting/calls) page.
  </Accordion>
</AccordionGroup>

<Callout icon="life-ring" color="#F59E0B">
  **Still not paging?** See [**Contacting Support**](/contacting-support) for what to send us (including a device dump from the app), or email [**support@rootly.com**](mailto:support@rootly.com).
</Callout>