> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Call Troubleshooting

> Fix Rootly phone-call pages: calls that don't ring through Do Not Disturb on iPhone or Android, and call audio that's quiet, garbled, or delayed.

Rootly can page you with a **phone call** and a recorded message. If the call doesn't ring, comes through silent, or the recorded message is hard to hear, it's almost always how your phone treats calls from numbers it doesn't recognize, and the fix differs by platform.

<Note>
  Rootly places calls from a **range of numbers**, so your phone may not recognize them as Rootly. Saving our contact card is the foundation for every fix below: in the app, **Settings → Update Contact Card**, or import the [Rootly contact card](/notifications/notification-phone-numbers) manually.
</Note>

## The call doesn't ring through Do Not Disturb

<AccordionGroup>
  <Accordion title="iPhone (iOS)" icon="apple">
    Adding Rootly to Favorites isn't enough on its own. Turn on **Emergency Bypass** on the Rootly contact, which rings through the silent switch, Focus, and Do Not Disturb:

    1. Save the contact card (**Settings → Update Contact Card** in the app).
    2. Open **Contacts → Rootly → Edit → Ringtone** and turn **Emergency Bypass** on.
  </Accordion>

  <Accordion title="Android" icon="android">
    Allow calls from your saved contacts through Do Not Disturb, then make sure Rootly is one:

    1. Save the contact card (**Settings → Update Contact Card** in the app).
    2. In your phone's **Settings → Do Not Disturb → Calls** (wording varies by manufacturer), allow **Starred contacts**.
  </Accordion>
</AccordionGroup>

## Call audio is quiet, garbled, or delayed

<AccordionGroup>
  <Accordion title="The recorded message is hard to hear, or seems delayed" icon="volume-low">
    **Likely cause (mostly iPhone):** when a critical alert and the call arrive at the same moment, the alert tone plays over the first few seconds of the call on a louder audio channel. That can sound like low volume, or like a delay before the recorded message starts. (On iOS there's no per-notification volume control, so this shows up there more than on Android.)

    **Fix:**

    * Turn your device volume **up during the call**. The message comes through once the alert tone finishes.
  </Accordion>

  <Accordion title="I don't have the app installed and calls land silently" icon="mobile-screen">
    Without the Rootly app there's no Critical Alerts permission to lean on, so the call is just an inbound call from an unknown number, which Do Not Disturb silences. Save the contact card and apply the Do Not Disturb step for your platform above (iPhone **Emergency Bypass**, Android **starred contact**).
  </Accordion>
</AccordionGroup>

<Callout icon="life-ring" color="#F59E0B">
  **Still not getting calls?** See [**Contacting Support**](/contacting-support) for what to send us (including a device dump and the specific alert link), or email [**support@rootly.com**](mailto:support@rootly.com).
</Callout>