> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rootly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# iOS Notification Troubleshooting

> Fix silent or missed Rootly pages on iPhone: Critical Alerts, Focus modes, the Ring/Silent switch, Apple Watch mirroring, Low Power Mode, and call audio.

On iOS, high-urgency Rootly pages are delivered as **Critical Alerts**, which are designed to break through the Ring/Silent switch and Do Not Disturb. If an iPhone stays silent on a page, it's almost always one of the settings below.

## Start here

<Steps>
  <Step title="Enable Critical Alerts for Rootly">
    In **Settings → Notifications → Rootly** (your iPhone's Settings), make sure **Allow Notifications** and **Critical Alerts** are both on. Critical Alerts is what lets Rootly break through the Ring/Silent switch and Do Not Disturb.
  </Step>

  <Step title="Check your Focus modes">
    If you use a Focus, make sure it isn't filtering Rootly (see below).
  </Step>

  <Step title="Send a test alert">
    In the Rootly app, go to **Settings → Troubleshooting** and tap **Send a test alert** to confirm an audible page comes through.
  </Step>
</Steps>

## Reported issues

<AccordionGroup>
  <Accordion title="Critical alerts are silent when my Apple Watch is connected" icon="watch">
    **Likely cause:** When an Apple Watch is connected, your iPhone can route Rootly alerts to the watch and stay silent itself.

    **Fix:**

    1. Open the **Watch** app on your iPhone
    2. Go to **Notifications**
    3. Scroll to **Mirror iPhone Alerts from** and unselect **Rootly**

    This lets the full Rootly sound play on your iPhone while on-call.
  </Accordion>

  <Accordion title="Pages arrive but make no sound" icon="volume-low">
    **Likely cause:** Critical Alerts is turned off, so pages fall back to standard notifications that respect the Ring/Silent switch and Do Not Disturb.
  </Accordion>

  <Accordion title="A Focus mode is silencing Rootly" icon="moon">
    **Likely cause:** A Focus (Work, Sleep, Personal, and so on) is filtering Rootly's notifications.

    **Fix:** Critical Alerts bypass Focus by design. If standard pages are being filtered, add Rootly as an **Allowed app** in the Focus, or rely on Critical Alerts and calls for audible paging.
  </Accordion>

  <Accordion title="Low Power Mode is delaying pages" icon="battery-quarter">
    **Likely cause:** Low Power Mode can delay background delivery of standard push.

    **Fix:** Critical Alerts and calls are unaffected, so keep an audible path on Critical Alerts. If you depend on standard push, avoid Low Power Mode while on-call.
  </Accordion>

  <Accordion title="My phone call doesn't ring, or the call audio is hard to hear" icon="phone">
    Phone-call ring-through and audio fixes (including iPhone **Emergency Bypass**) live on the [**Phone calls**](/troubleshooting/calls) page.
  </Accordion>
</AccordionGroup>

<Callout icon="life-ring" color="#F59E0B">
  **Still not paging?** See [**Contacting Support**](/contacting-support) for what to send us (including a device dump from the app), or email [**support@rootly.com**](mailto:support@rootly.com).
</Callout>