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Have a question, or something not working? Here’s how to reach us, and what to send so we can help on the first reply.

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How to reach us

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What to include

Helpful details to include:
  • A device dump from the app (see below). It captures the app version, device model, OS, and push provider.
  • The specific alert that misbehaved: the link (rootly.com/account/alerts/…) or the date and time you expected a page.
  • What you saw vs. expected, for example “the page arrived silently,” “the call didn’t ring,” or “stuck on the login screen.”
  • For login issues: your sign-in method (Okta, Google, Slack, email) and whether signing in at rootly.com in a desktop browser works.
  • What you already tried from the troubleshooting guide.
  • If you can, a screen recording of a failed test alert (Settings → Troubleshooting → Send a test alert).

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How to grab a device dump

The app can copy a full diagnostic to your clipboard in three taps:
1

Open Settings → About

In the Rootly app, open Settings and tap About.
2

Tap the version number 5 times

Tap the Version (e.g. v2.14.0) five times quickly. A Device Info panel appears.
3

Copy and send it

Tap Copy device info, then paste it into your email to support.
Check our status page for platform status and ongoing incidents.