Puede usar variables de incidente en diferentes partes de nuestra aplicación como:

Formato de título de Slack
Plantillas de postmortem
Bloques de flujo de trabajo Genius
etc.

Variables

Use nuestro nuevo Explorador de Liquid Markup para navegar por todas las variables de incidente.

Estamos usando Liquid lenguaje de plantillas y las variables disponibles son:

Ruby

{{ incident.id }} # returns string
{{ incident.sequential_id }} # returns integer
{{ incident.slug }} # returns string
{{ incident.title }} # returns string
{{ incident.summary }} # returns string
{{ incident.status }} # returns string
{{ incident.labels }} # returns array
{{ incident.timeline }} # returns array
{{ incident.timeline_table }} # returns string
{{ incident.timeline_table_markdown }} # returns string
{{ incident.timeline_table_markdown2 }} # returns string
{{ incident.timeline_table_atlassian }} # returns string
# DEPRECATED {{ incident.status_page_timeline }} # returns array
# DEPRECATED {{ incident.status_page_timeline_table }} # returns string
# DEPRECATED {{ incident.status_page_timeline_table_markdown }} # returns string
# DEPRECATED {{ incident.status_page_timeline_table_markdown2 }} # returns string
# See section below for new way
{{ incident.severity }} # returns string
{{ incident.severity_slug }} # returns string
{{ incident.environments }} # returns array
{{ incident.environment_slugs }} # returns array
{{ incident.raw_environments }} # returns array of objects
{{ incident.types }} # returns array
{{ incident.types_slugs }} # returns array
{{ incident.raw_types }} # returns array of objects
{{ incident.services }} # returns array
{{ incident.services_slug }} # returns array
{{ incident.raw_services }} # returns array of objects
{{ incident.functionalities }} # returns array
{{ incident.functionality_slugs }} # returns array
{{ incident.raw_functionalities }} # returns array of objects
{{ incident.groups }} # returns array
{{ incident.group_slugs }} # returns array
{{ incident.raw_groups }} # returns array of objects
{{ incident.created_at }} # returns datetime
{{ incident.started_at }} # returns datetime
{{ incident.detected_at }} # returns datetime
{{ incident.acknowledged_at }} # returns datetime
{{ incident.mitigated_at }} # returns datetime
{{ incident.resolved_at }} # returns datetime
{{ incident.time_to_mitigation }} # returns integer (in hours)
{{ incident.mitigation_message }} # return string
{{ incident.time_to_resolution }} # returns integer (in hours)
{{ incident.resolution_message }} # return string
{{ incident.time_to_detection }} # returns integer (in hours)
{{ incident.detection_duration }} # returns integer (in seconds)
{{ incident.time_to_mitigation }} # returns integer (in hours)
{{ incident.mitigation_duration }} # returns integer (in seconds)
{{ incident.time_to_acknowledge }} # returns integer (in hours)
{{ incident.acknowledge_duration }} # returns integer (in seconds)
{{ incident.duration }} # returns integer (in seconds)
{{ incident.url }} # returns string
{{ incident.short_url }} # returns string
{{ incident.postmortem_url }} # returns string
{{ incident.notify_emails }} # returns array of string
{{ incident.creator }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.in_triage }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.started_by }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.mitigated_by }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.resolved_by }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.cancelled_by }} # returns object eg. {"id":49, "name":"John Doe", "email":"john@acme.com"}
{{ incident.roles }} # returns array of objects eg. [{"incident_role": {"name" : "Commander"}, "user": {name: "John Doe", email: "john@acme.com"}}]
{{ incident.custom_fields }} # returns array of objects eg. [{"custom_fields": {"slug" : "my-custom-field"}, "selected_options": {value: ["Foo", "Bar"]}}]
{{ incident.scheduled_for }} # Returns datetime
{{ incident.scheduled_until }} # Returns datetime

# Integrations
{{ incident.zoom_meeting_id }} # returns string
{{ incident.zoom_meeting_start_url }} # returns string
{{ incident.zoom_meeting_join_url }} # returns string
{{ incident.webex_meeting_id }} # returns string
{{ incident.webex_meeting_url }} # returns string
{{ incident.shortcut_story_id }} # returns string
{{ incident.shortcut_story_url }} # returns string
{{ incident.shortcut_task_id }} # returns string
{{ incident.shortcut_task_url }} # returns string
{{ incident.asana_task_id }} # returns string
{{ incident.asana_task_url }} # returns string
{{ incident.jira_issue_id }} # returns string
{{ incident.jira_issue_key }} # returns string
{{ incident.jira_issue_url }} # returns string
{{ incident.google_meeting_id }} # returns string
{{ incident.google_meeting_url }} # returns string
{{ incident.trello_card_id }} # returns string
{{ incident.trello_card_url }} # returns string
{{ incident.linear_issue_id }} # returns string
{{ incident.linear_issue_key }} # returns string
{{ incident.linear_issue_url }} # returns string
{{ incident.zendesk_ticket_id }} # returns string
{{ incident.zendesk_ticket_url }} # returns string
{{ incident.slack_channel_name }} # returns string
{{ incident.slack_channel_id }} # returns string
{{ incident.slack_channel_url }} # returns string
{{ incident.slack_channel_short_url }} # returns string
{{ incident.slack_channel_deep_link }} # returns string
{{ incident.service_now_incident_id }} # returns string
{{ incident.service_now_incident_url }} # returns string
{{ incident.opsgenie_incident_id }} # returns string
{{ incident.opsgenie_incident_url }} # returns string
{{ incident.victor_ops_incident_id }} # returns string
{{ incident.victor_ops_incident_url }} # returns string
{{ incident.pagerduty_incident_id }} # returns string
{{ incident.pagerduty_incident_number }} # returns string
{{ incident.pagerduty_incident_url }} # returns string
{{ incident.mattermost_channel_id }} # returns string
{{ incident.mattermost_channel_name }} # returns string
{{ incident.mattermost_channel_url }} # returns string
{{ incident.confluence_page_id }} # returns string
{{ incident.confluence_page_url }} # returns string
{{ incident.airtable_base_key }} # returns string
{{ incident.airtable_table_name }} # returns string
{{ incident.airtable_record_id }} # returns string
{{ incident.airtable_record_url }} # returns string
{{ incident.google_drive_id }} # returns string
{{ incident.google_drive_url }} # returns string
{{ incident.notion_page_id }} # returns string
{{ incident.notion_page_url }} # returns string
{{ incident.datadog_notebook_id }} # returns string
{{ incident.datadog_notebook_url }} # returns string
{{ incident.freshservice_ticket_id }} # returns string
{{ incident.freshservice_ticket_url }} # returns string
{{ incident.freshservice_task_id }} # returns string
{{ incident.freshservice_task_url }} # returns string
{{ incident.service_now_incident_id }} # returns string
{{ incident.service_now_incident_url }} # returns string

Ejemplos

Ruby

incident-{{ incident.started_at | date: "%Y%m%d" }}-{{ incident.slug }}
# Will result in: incident-20210412-customers-unable-to-place-orders-on-our-website
incident-{{ incident.created_at | date: "%Y%m%d" }}-{{ incident.jira_issue_url | split: "/" | last}}
# Will result in: incident-20210412-ROOT-233
{{ incident.created_at | in_time_zone: "Europe/London" | date: "%Y-%m-%d" }}
# Will result in: 2021-04-12

Listar roles

Ruby

{%- for role in incident.roles -%}
  {%- if role.user -%}
    {{ role.incident_role.name }} : {{ role.user.full_name }}
  {%- else -%}
    {{ role.incident_role.name }} : N/A
  {%- endif -%}
{%- endfor -%}

# Will result of:
# Commander: John Doe
# Scriber: N/A

Listar campos personalizados

Ruby

# Text Field
{{ incident.custom_fields | find: 'custom_field.slug', 'your_custom_field_slug' | get: 'selected_options.value' }}

# Select & Multi Select
{{ incident.custom_fields | find: 'custom_field.slug', 'your_custom_field_slug' | get: 'selected_options' | map: 'value' }}

# Select & Multi Select using Teams options
{{ incident.custom_fields | find: 'custom_field.slug', 'custom-field-groups' | get: 'selected_groups' | map: 'name' }}

# Select & Multi Select using Services options
{{ incident.custom_fields | find: 'custom_field.slug', 'custom-field-services' | get: 'selected_services' | map: 'name' }}

# Users Field
{{ incident.custom_fields | find: 'custom_field.slug', 'your_custom_field_slug' | get: 'selected_users' | map: 'full_name' }}

Listar eventos de la línea de tiempo

Ruby

{% for item in incident.events %}
  {{ item.occurred_at }} - {{ item.event }}
{% endfor %}

Convertir eventos de la línea de tiempo a tabla

Ruby

# ASCII Table
{{ incident.events | to_table: 'events', 'Hello world', 'America/Los_Angeles' }}
# Returns
# +---------------------------------------------------+
# |                    Hello world                    |
# +------------------------------+----------+---------+
# | Date                         | User     | Event   |
# +------------------------------+----------+---------+
# | December 8 2022 23:04:28 PST | John D   | Event 1 |
# | December 8 2022 23:04:28 PST | Dalyte K | Event 2 |
# +------------------------------+----------+---------+

# Markdown table
{{ incident.events | to_table: 'events', 'Hello world', 'America/Los_Angeles', 'markdown' }}
# Returns
# |                    Hello world                    |
# |------------------------------|----------|---------|
# | Date                         | User     | Event   |
# | December 8 2022 23:04:28 PST | John D   | Event 1 |
# | December 8 2022 23:04:28 PST | Dalyte K | Event 2 |

# Atlassian table
{{ incident.events | to_table: 'events', 'Hello world', 'America/Los_Angeles', 'atlassian_markdown' }}
# Returns
# h2. Hello world

# ||Date||User||Event||
# |December 8 2022 23:04:28 PST|John D|Event 1. [Link|https://dummy]|
# |December 8 2022 23:04:28 PST|Dalyte K|Event 2. [Link|https://dummy]|

# HTML table
{{ incident.events | to_table: 'events', 'Hello world', 'America/Los_Angeles', 'html' }}
# Returns
# <h2>Hello world</h2>

# <table>
#   <tr>
#     <th>Date</th>
#     <th>User</th>
#     <th>Event</th>
#   </tr>
#   <tr>
#      <td>December 8 2022 23:04:28 PST</td>
#      <td>John D</td>
#      <td>Event 1</td>
#   </tr>
#   <tr>
#     <td>December 8 2022 23:04:28 PST</td>
#     <td>Dalyte K</td>
#     <td>Event 2</td>
#   </tr>
# </table>

Listar elementos de acción

Ruby

{% for item in incident.action_items %}
  {{ item.summary }}
  Kind: {{item.kind}}
  Priority: {{item.priority}}
  Status: {{item.status}}
{% endfor %}

Convertir elementos de acción a tabla

Ruby

# ASCII Table
{{ incident.action_items | to_table: 'action_items', 'Hello world', 'America/Los_Angeles' }}
# Returns
# +------------------------------------------------------------------------------------------------------------------------+
# |                                                      Hello world                                                       |
# +------------------------------+------------------------------+-----------+----------+--------+----------+---------------+
# | Creation Date                | Due Date                     | Kind      | Priority | Status | Assignee | Summary       |
# +------------------------------+------------------------------+-----------+----------+--------+----------+---------------+
# | December 7 2022 23:04:28 PST | December 8 2022 00:00:00 PST | Task      | Low      | Open   | John D   | Action Item 1 |
# | December 7 2022 23:04:28 PST | December 8 2022 00:00:00 PST | Follow Up | High     | Done   | Dalyte K | Action Item 2 |
# +------------------------------+------------------------------+-----------+----------+--------+----------+---------------+

# Markdown table
{{ incident.action_items | to_table: 'action_items', 'Hello world', 'America/Los_Angeles', 'markdown' }}
# Returns
# |                                                      Hello world                                                       |
# |------------------------------|------------------------------|-----------|----------|--------|----------|---------------|
# | Creation Date                | Due Date                     | Kind      | Priority | Status | Assignee | Summary       |
# | December 7 2022 23:04:28 PST | December 8 2022 00:00:00 PST | Task      | Low      | Open   | John D   | Action Item 1 |
# | December 7 2022 23:04:28 PST | December 8 2022 00:00:00 PST | Follow Up | High     | Done   | Dalyte K | Action Item 2 |

# Atlassian table
{{ incident.action_items | to_table: 'action_items', 'Hello world', 'America/Los_Angeles', 'atlassian_markdown' }}
# Returns
# h2. Hello world
# ||Creation Date||Due Date||Kind||Priority||Status||Assignee||Summary||
# |December 7 2022 23:04:28 PST|December 8 2022 00:00:00 PST|Task|Low|Open|John D|Action Item 1. [Link|https://dummy]|
# |December 7 2022 23:04:28 PST|December 8 2022 00:00:00 PST|Follow Up|High|Done|Dalyte K|Action Item 2. [Link|https://dummy]|

# HTML table
{{ incident.action_items | to_table: 'action_items', 'Hello world', 'America/Los_Angeles', 'html' }}
# Returns
#      <h2>Hello world</h2>
#      
#      <table>
#        <tr>
#          <th>Creation Date</th>
#          <th>Due Date</th>
#          <th>Kind</th>
#          <th>Priority</th>
#          <th>Status</th>
#          <th>Assignee</th>
#          <th>Summary</th>
#        </tr>
#        <tr>
#          <td>December 7 2022 23:04:28 PST</td>
#          <td>December 8 2022 00:00:00 PST</td>
#          <td>Task</td>
#          <td>Low</td>
#          <td>Open</td>
#          <td>John D</td>
#          <td>Action Item 1</td>
#        </tr>
#        <tr>
#          <td>December 7 2022 23:04:28 PST</td>
#          <td>December 8 2022 00:00:00 PST</td>
#          <td>Follow Up</td>
#          <td>High</td>
#          <td>Done</td>
#          <td>Dalyte K</td>
#          <td>Action Item 2</td>
#        </tr>
#      </table>

Filtros adicionales

Ruby

# Find
# Input: {"books": [{ "id": 1, title: "hello" }, { "id": 2, title: "world" }] }
# Output: { "id": 2, title: "world" }

{ hash.books | find: 'id', '2' }

# Get
# Input: {"books": [{ "id": 1, title: "hello", category: {name: "History"} }}, { "id": 2, title: "world", category: {name: "SciFi"} }] }
# Output: "SciFi"

{ hash.books | find: 'id', '2' | get: 'category.name'}

# in_time_zone

{ 'now' | in_time_zone: "Europe/London" }

# smart_date

{ 'now' | smart_date: '2 days ago' }
{ 'now' | smart_date: '2 days ago' | in_time_zone: "Europe/London" }
{ 'now' | smart_date: '4 days from now' | in_time_zone: "Europe/London" }
{ 'now' | smart_date: 'yesterday' | in_time_zone: "Europe/London" }

# iso8601

{ 'now' | to_iso8601 }

# Distance of time in words
{ 'now' | smart_date: '2 days ago' | distance_of_time_in_words_from_now } # 2 days

Ayuda y Documentación

Incident variables

Variables

Ejemplos

Listar roles

Listar campos personalizados

Listar eventos de la línea de tiempo

Convertir eventos de la línea de tiempo a tabla

Listar elementos de acción

Convertir elementos de acción a tabla

Filtros adicionales

Ayuda y Documentación

​Variables

​Ejemplos

​Listar roles

​Listar campos personalizados

​Listar eventos de la línea de tiempo

​Convertir eventos de la línea de tiempo a tabla

​Listar elementos de acción

​Convertir elementos de acción a tabla

​Filtros adicionales

Variables

Ejemplos

Listar roles

Listar campos personalizados

Listar eventos de la línea de tiempo

Convertir eventos de la línea de tiempo a tabla

Listar elementos de acción

Convertir elementos de acción a tabla

Filtros adicionales