Metrics
MTTM
MTTM (mean time to mitigate) is the average time it takes to mitigate from a product or system failure. This includes the full time of the outage—from the time the system or product fails to the time that it becomes mitigated.
MTTR
MTTR (mean time to recovery or mean time to restore) is the average time it takes to recover from a product or system failure. This includes the full time of the outage—from the time the system or product fails to the time that it becomes fully operational again.
Incidents / severities
Incidents / severities is a great place to see which severities are the most impacted by your incidents over time.
Incidents / severities graph
Incidents / services
Incidents / services is a great place to see which services are the most impacted by your incidents over time.
Incidents / services graph
Incidents / functionalities
Incidents / functionalities is a great place to see which functionalities are the most impacted by your incidents over time.
Incidents / functionalities graph