Metrics
Default Metrics
Overview
Number of incidents
| Title | # of Incidents |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind > is > Normal Kind > is > Normal sub Kind > is > Backfilled |
| Operation | Count |
| Key | Results |
Number of Retrospectives
| Title | # of Retrospectives |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Retrospectives |
| Filter by | Incident Kind > = > Normal Incident Kind > = > Normal sub Incident Kind > = > Backfilled |
| Operation | Count |
| Key | Results |
Number of Action items
| Title | # of Action Items |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Action Items |
| Filter by | - |
| Operation | Count |
| Key | Results |
Mean Time to Detection MTTD
| Title | MTTD (Mean Time To Detection) |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Operation | Average |
| Key | Time to Detected |
Mean Time to Acknowledge MTTA
| Title | MTTA (Mean Time To Acknowledge) |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Operation | Average |
| Key | Time to Acknowledge |
Mean Time ot Mitigation MTTM
| Title | MTTM (Mean Time To Mitigation) |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Operation | Average |
| Key | Time to In Triage |
Mean Time to Resolution MTTR
| Title | MTTR (Mean Time To Resolution) |
|---|---|
| Description | - |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Operation | Average |
| Key | Time to Resolved |
Incidents/Severity
| Title | Incidents/Severity |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Severity |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents/Environment
| Title | Incidents/Environment |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Environments |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents/Service
| Title | Incidents/Service |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Services |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents/Functionality
| Title | Incidents/Functionality |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Functionalities |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents/Type
| Title | Incidents/Functionality |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Incidents |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Functionalities |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incident Retrospectives/Causes
| Title | Incident Retrospectives/Cause |
|---|---|
| Description | - |
| Type | Line Chart or Pie Chart |
| Collection | Retrospectives |
| Filter by | Kind > = > Normal Kind > = > Normal sub Kind > = > Backfilled |
| Group by | Causes |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Workload Dashboard
Hours Worked (Using resolution time)
| Title | Hours Worked (Using resolution time) |
|---|---|
| Description | - |
| Type | Column Chart |
| Collection | Incidents |
| Filter by | Kind > is > Normal Kind > is > Normal sub Kind > is > Backfilled |
| Group by | - |
| Operation | Sum |
| Key | Hours worked until resolved |
Hours Worked by Incident (Using resolution time)
| Title | Hours Worked by Incident (Using resolution time) |
|---|---|
| Description | - |
| Type | Table |
| Collection | Incidents |
| Filter by | Kind > is > Normal Kind > is > Normal sub Kind > is > Backfilled |
Hours Worked by User (Using resolution time)
| Title | Hours Worked by User (Using resolution time) |
|---|---|
| Description | - |
| Type | Table |
| Collection | Users |
| Filter by | - |
Alerts Dashboard
Total Alerts
| Title | Total Alerts |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | - |
| Operation | Count |
| Key | Results |
Mean Time to Acknowledge
| Title | Mean Time to Acknowledge |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | - |
| Operation | Average |
| Key | Acknowledge Time |
Mean Time to Resolve
| Title | Mean Time to Resolve |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | MTTR |
| Filter by | - |
| Group by | - |
| Operation | Average |
| Key | Resolution time |
Mean Time to Acknowledge by Responder
| Title | MTTA by Responder |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Responders |
| Operation | Average |
| Key | Acknowledge time |
Mean Time to Respond by Service
| Title | MTTR by Service |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Services |
| Operation | Average |
| Key | Resolution time |
Mean Time Between Failure
| Title | Mean Time between Failure |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | - |
| Operation | Average |
| Key | Time between failure |
Acknowledge Rate
| Title | Acknowledge Rate |
|---|---|
| Description | Percentage of alerts acknowledged |
| Type | Line Chart |
| Collection | Acknowledge Rate |
| Series Label | - |
| Filter by | - |
| Group by | - |
| Operation | Average |
| Key | Acknowledge Rate |
Alerts by Source
| Title | Alerts by Source |
|---|---|
| Description | |
| Type | Line Chart/ Pie chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Source |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Alerts by Responder
| Title | Alerts by Responder |
|---|---|
| Description | - |
| Type | Pie chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Responders |
| Operation | Count |
| Key | Results |
| Legend | - |
Response Effort
| Title | Response Effort |
|---|---|
| Description | The sum of time between acknowledgment and resolution. |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | Response Effort |
| Filter by | Status > = > Resolved |
| Group by | - |
| Operation | Sum |
| Key | Resolve Time |
| Legend | - |
Alerts by Urgency
| Title | Alerts by Urgency |
|---|---|
| Description | - |
| Type | Line Chart |
| Collection | Alerts |
| Series Label | Alerts |
| Filter by | - |
| Group by | Alert Urgency |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Alerts by Escalation Policy
| Title | Alerts by Escalation Policy |
|---|---|
| Description | - |
| Type | Pie Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Escalation Policies |
| Operation | Count |
| Key | Results |
| Legend | - |
Alerts by Service
| Title | Alerts by Service |
|---|---|
| Description | - |
| Type | Line Chart/Pie Chart |
| Collection | Alerts |
| Series Label | - |
| Filter by | - |
| Group by | Services |
| Operation | Count |
| Key | Results |
| Legend | - |