- Incident Response — Incident volume, response times, and incident breakdowns
- Workload — Hours worked across incidents and responders
- On-Call Metrics — Alert volume, acknowledgement, resolution, and response trends
Incident Response Dashboard
The Incident Response dashboard includes default metrics for incident volume, retrospectives, action items, response times, and incident breakdowns.Number of Incidents
| Title | # of Incidents |
|---|---|
| Description | Total number of incidents |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Operation | Count |
| Key | Results |
Number of Retrospectives
| Title | # of Retrospectives |
|---|---|
| Description | Total number of retrospectives |
| Type | Aggregate value |
| Collection | Retrospectives |
| Filter by | — |
| Operation | Count |
| Key | Results |
Number of Action Items
| Title | # of Action Items |
|---|---|
| Description | Total number of action items |
| Type | Aggregate value |
| Collection | Action Items |
| Filter by | — |
| Operation | Count |
| Key | Results |
Mean Time to Detection (MTTD)
| Title | MTTD (Mean Time to Detection) |
|---|---|
| Description | Average time from incident start to detection |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Operation | Average |
| Key | detection_time |
Mean Time to Acknowledge (MTTA)
| Title | MTTA (Mean Time to Acknowledge) |
|---|---|
| Description | Average time from incident start to acknowledgement |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Operation | Average |
| Key | acknowledge_time |
Mean Time to Mitigation (MTTM)
| Title | MTTM (Mean Time to Mitigation) |
|---|---|
| Description | Average time from incident start to mitigation |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Operation | Average |
| Key | mitigation_time |
Mean Time to Resolution (MTTR)
| Title | MTTR (Mean Time to Resolution) |
|---|---|
| Description | Average time from incident start to resolution |
| Type | Aggregate value |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Operation | Average |
| Key | resolution_time |
Incidents by Severity
| Title | Incidents by Severity |
|---|---|
| Description | Breakdown of incidents by severity |
| Type | Line chart or Pie chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | Severity |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents by Environment
| Title | Incidents by Environment |
|---|---|
| Description | Breakdown of incidents by environment |
| Type | Line chart or Pie chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | Environments |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents by Service
| Title | Incidents by Service |
|---|---|
| Description | Breakdown of incidents by service |
| Type | Line chart or Pie chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | Services |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents by Functionality
| Title | Incidents by Functionality |
|---|---|
| Description | Breakdown of incidents by functionality |
| Type | Line chart or Pie chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | Functionalities |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Incidents by Type
| Title | Incidents by Type |
|---|---|
| Description | Breakdown of incidents by incident type |
| Type | Line chart or Pie chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | Incident Types |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Retrospectives by Cause
| Title | Retrospectives by Cause |
|---|---|
| Description | Breakdown of retrospectives by cause |
| Type | Line chart or Pie chart |
| Collection | Retrospectives |
| Filter by | Incident Kind = Normal, Normal sub, Backfilled |
| Group by | Causes |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Note: The Incidents by Environment, Incidents by Functionality, and Retrospectives by Cause panels only appear when the related fields are enabled in your workspace.
Workload Dashboard
The Workload dashboard helps you understand time spent across incidents and responders.Hours Worked (Using Resolution Time)
| Title | Hours Worked (Using resolution time) |
|---|---|
| Description | Total hours worked until incidents were resolved |
| Type | Column chart |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
| Group by | — |
| Operation | Sum |
| Key | hours_worked_until_resolved |
Hours Worked by Incident (Using Resolution Time)
| Title | Hours Worked by Incident (Using resolution time) |
|---|---|
| Description | Hours worked for each incident until resolution |
| Type | Table |
| Collection | Incidents |
| Filter by | Kind = Normal, Normal sub, Backfilled |
Hours Worked by User (Using Resolution Time)
| Title | Hours Worked by User (Using resolution time) |
|---|---|
| Description | Hours worked by responder |
| Type | Table |
| Collection | Users |
| Filter by | — |
On-Call Metrics Dashboard
The On-Call Metrics dashboard tracks alert volume, response times, and alert distribution.Total Alerts
| Title | Total Alerts |
|---|---|
| Description | Total number of alerts |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | — |
| Operation | Count |
| Key | Results |
Mean Time to Acknowledge
| Title | Mean Time to Acknowledge |
|---|---|
| Description | Average time to acknowledge alerts |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | — |
| Operation | Average |
| Key | acknowledge_time |
Mean Time to Resolve
| Title | Mean Time to Resolve |
|---|---|
| Description | Average time to resolve alerts |
| Type | Line chart |
| Collection | Alerts |
| Series Label | MTTR |
| Filter by | — |
| Group by | — |
| Operation | Average |
| Key | resolution_time |
Mean Time to Acknowledge by Responder
| Title | MTTA by Responder |
|---|---|
| Description | Average acknowledge time by responder |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Responders |
| Operation | Average |
| Key | acknowledge_time |
MTTR by Service
| Title | MTTR by Service |
|---|---|
| Description | Average resolution time by service |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Services |
| Operation | Average |
| Key | resolution_time |
Mean Time Between Failure
| Title | Mean Time Between Failure |
|---|---|
| Description | Average time between failures |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | — |
| Operation | Average |
| Key | time_between_failure |
Acknowledge Rate
| Title | Acknowledge Rate |
|---|---|
| Description | Percentage of alerts acknowledged |
| Type | Line chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | — |
| Operation | Average |
| Key | acknowledge_rate |
Alerts by Source
| Title | Alerts by Source |
|---|---|
| Description | Breakdown of alerts by source |
| Type | Line chart or Pie chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Source |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Alerts by Responder
| Title | Alerts by Responder |
|---|---|
| Description | Breakdown of alerts by responder |
| Type | Pie chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Responders |
| Operation | Count |
| Key | Results |
| Legend | — |
Response Effort
| Title | Response Effort |
|---|---|
| Description | Sum of time between acknowledgement and resolution |
| Type | Line chart |
| Collection | Alerts |
| Series Label | Response Effort |
| Filter by | Status = Resolved |
| Group by | — |
| Operation | Sum |
| Key | resolve_time |
| Legend | — |
Alerts by Urgency
| Title | Alerts by Urgency |
|---|---|
| Description | Breakdown of alerts by urgency |
| Type | Line chart |
| Collection | Alerts |
| Series Label | Alerts |
| Filter by | — |
| Group by | Alert Urgency |
| Operation | Count |
| Key | Results |
| Legend | Include groups without values |
Alerts by Escalation Policy
| Title | Alerts by Escalation Policy |
|---|---|
| Description | Breakdown of alerts by escalation policy |
| Type | Pie chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Escalation Policies |
| Operation | Count |
| Key | Results |
| Legend | — |
Alerts by Service
| Title | Alerts by Service |
|---|---|
| Description | Breakdown of alerts by service |
| Type | Line chart or Pie chart |
| Collection | Alerts |
| Series Label | — |
| Filter by | — |
| Group by | Services |
| Operation | Count |
| Key | Results |
| Legend | — |