Default Metrics

Every Rootly workspace ships with three built-in dashboards, each pre-configured with panels that cover the common reliability questions. This page is the panel-by-panel reference — what each metric measures, which collection it pulls from, and how it’s calculated. Rootly’s three default dashboards:

Incident Response — Incident volume, response times, and breakdowns by severity, environment, service, functionality, and type
Workload — Hours worked across incidents and responders
On-Call Metrics — Alert volume, acknowledgement, resolution, and response trends

Some default panels only appear when the related fields are enabled in your workspace configuration. For example, panels grouped by Functionality only appear when Functionalities are enabled.

For the “how it works” behind these panels — collections, filters, operations, keys — see Customizing Dashboards. To clone and specialize any default dashboard, see Managing Dashboards → Duplicating Dashboards.

Incident Response Dashboard

The Incident Response dashboard includes default metrics for incident volume, retrospectives, action items, response times, and incident breakdowns.

Number of Incidents

Title	# of Incidents
Description	Total number of incidents
Type	Aggregate value
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Operation	Count
Key	Results

Number of Retrospectives

Title	# of Retrospectives
Description	Total number of retrospectives
Type	Aggregate value
Collection	Retrospectives
Filter by	—
Operation	Count
Key	Results

Number of Action Items

Title	# of Action Items
Description	Total number of action items
Type	Aggregate value
Collection	Action Items
Filter by	—
Operation	Count
Key	Results

Mean Time to Detection (MTTD)

Title	MTTD (Mean Time to Detection)
Description	Average time from incident start to detection
Type	Aggregate value
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Operation	Average
Key	detection_time

Mean Time to Acknowledge (MTTA)

Title	MTTA (Mean Time to Acknowledge)
Description	Average time from incident start to acknowledgement
Type	Aggregate value
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Operation	Average
Key	acknowledge_time

Mean Time to Mitigation (MTTM)

Title	MTTM (Mean Time to Mitigation)
Description	Average time from incident start to mitigation
Type	Aggregate value
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Operation	Average
Key	mitigation_time

Mean Time to Resolution (MTTR)

Title	MTTR (Mean Time to Resolution)
Description	Average time from incident start to resolution
Type	Aggregate value
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Operation	Average
Key	resolution_time

Incidents by Severity

Title	Incidents by Severity
Description	Breakdown of incidents by severity
Type	Line chart or Pie chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	Severity
Operation	Count
Key	Results
Legend	Include groups without values

Incidents by Environment

Title	Incidents by Environment
Description	Breakdown of incidents by environment
Type	Line chart or Pie chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	Environments
Operation	Count
Key	Results
Legend	Include groups without values

Incidents by Service

Title	Incidents by Service
Description	Breakdown of incidents by service
Type	Line chart or Pie chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	Services
Operation	Count
Key	Results
Legend	Include groups without values

Incidents by Functionality

Title	Incidents by Functionality
Description	Breakdown of incidents by functionality
Type	Line chart or Pie chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	Functionalities
Operation	Count
Key	Results
Legend	Include groups without values

Incidents by Type

Title	Incidents by Type
Description	Breakdown of incidents by incident type
Type	Line chart or Pie chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	Incident Types
Operation	Count
Key	Results
Legend	Include groups without values

Retrospectives by Cause

Title	Retrospectives by Cause
Description	Breakdown of retrospectives by cause
Type	Line chart or Pie chart
Collection	Retrospectives
Filter by	Incident Kind = Normal, Normal sub, Backfilled
Group by	Causes
Operation	Count
Key	Results
Legend	Include groups without values

Note: The Incidents by Environment, Incidents by Functionality, and Retrospectives by Cause panels only appear when the related fields are enabled in your workspace.

Workload Dashboard

The Workload dashboard helps you understand time spent across incidents and responders.

Hours Worked (Using Resolution Time)

Title	Hours Worked (Using resolution time)
Description	Total hours worked until incidents were resolved
Type	Column chart
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled
Group by	—
Operation	Sum
Key	hours_worked_until_resolved

Hours Worked by Incident (Using Resolution Time)

Title	Hours Worked by Incident (Using resolution time)
Description	Hours worked for each incident until resolution
Type	Table
Collection	Incidents
Filter by	Kind = Normal, Normal sub, Backfilled

Hours Worked by User (Using Resolution Time)

Title	Hours Worked by User (Using resolution time)
Description	Hours worked by responder
Type	Table
Collection	Users
Filter by	—

On-Call Metrics Dashboard

The On-Call Metrics dashboard tracks alert volume, response times, and alert distribution.

Total Alerts

Title	Total Alerts
Description	Total number of alerts
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	—
Operation	Count
Key	Results

Mean Time to Acknowledge

Title	Mean Time to Acknowledge
Description	Average time to acknowledge alerts
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	—
Operation	Average
Key	acknowledge_time

Mean Time to Resolve

Title	Mean Time to Resolve
Description	Average time to resolve alerts
Type	Line chart
Collection	Alerts
Series Label	MTTR
Filter by	—
Group by	—
Operation	Average
Key	resolution_time

Mean Time to Acknowledge by Responder

Title	MTTA by Responder
Description	Average acknowledge time by responder
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Responders
Operation	Average
Key	acknowledge_time

MTTR by Service

Title	MTTR by Service
Description	Average resolution time by service
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Services
Operation	Average
Key	resolution_time

Mean Time Between Failure

Title	Mean Time Between Failure
Description	Average time between failures
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	—
Operation	Average
Key	time_between_failure

Acknowledge Rate

Title	Acknowledge Rate
Description	Percentage of alerts acknowledged
Type	Line chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	—
Operation	Average
Key	acknowledge_rate

Alerts by Source

Title	Alerts by Source
Description	Breakdown of alerts by source
Type	Line chart or Pie chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Source
Operation	Count
Key	Results
Legend	Include groups without values

Alerts by Responder

Title	Alerts by Responder
Description	Breakdown of alerts by responder
Type	Pie chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Responders
Operation	Count
Key	Results
Legend	—

Response Effort

Title	Response Effort
Description	Sum of time between acknowledgement and resolution
Type	Line chart
Collection	Alerts
Series Label	Response Effort
Filter by	Status = Resolved
Group by	—
Operation	Sum
Key	resolve_time
Legend	—

Alerts by Urgency

Title	Alerts by Urgency
Description	Breakdown of alerts by urgency
Type	Line chart
Collection	Alerts
Series Label	Alerts
Filter by	—
Group by	Alert Urgency
Operation	Count
Key	Results
Legend	Include groups without values

Alerts by Escalation Policy

Title	Alerts by Escalation Policy
Description	Breakdown of alerts by escalation policy
Type	Pie chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Escalation Policies
Operation	Count
Key	Results
Legend	—

Alerts by Service

Title	Alerts by Service
Description	Breakdown of alerts by service
Type	Line chart or Pie chart
Collection	Alerts
Series Label	—
Filter by	—
Group by	Services
Operation	Count
Key	Results
Legend	—

​Incident Response Dashboard

​Number of Incidents

​Number of Retrospectives

​Number of Action Items

​Mean Time to Detection (MTTD)

​Mean Time to Acknowledge (MTTA)

​Mean Time to Mitigation (MTTM)

​Mean Time to Resolution (MTTR)

​Incidents by Severity

​Incidents by Environment

​Incidents by Service

​Incidents by Functionality

​Incidents by Type

​Retrospectives by Cause

​Workload Dashboard

​Hours Worked (Using Resolution Time)

​Hours Worked by Incident (Using Resolution Time)

​Hours Worked by User (Using Resolution Time)

​On-Call Metrics Dashboard

​Total Alerts

​Mean Time to Acknowledge

​Mean Time to Resolve

​Mean Time to Acknowledge by Responder

​MTTR by Service

​Mean Time Between Failure

​Acknowledge Rate

​Alerts by Source

​Alerts by Responder

​Response Effort

​Alerts by Urgency

​Alerts by Escalation Policy

​Alerts by Service

Incident Response Dashboard

Number of Incidents

Number of Retrospectives

Number of Action Items

Mean Time to Detection (MTTD)

Mean Time to Acknowledge (MTTA)

Mean Time to Mitigation (MTTM)

Mean Time to Resolution (MTTR)

Incidents by Severity

Incidents by Environment

Incidents by Service

Incidents by Functionality

Incidents by Type

Retrospectives by Cause

Workload Dashboard

Hours Worked (Using Resolution Time)

Hours Worked by Incident (Using Resolution Time)

Hours Worked by User (Using Resolution Time)

On-Call Metrics Dashboard

Total Alerts

Mean Time to Acknowledge

Mean Time to Resolve

Mean Time to Acknowledge by Responder

MTTR by Service

Mean Time Between Failure

Acknowledge Rate

Alerts by Source

Alerts by Responder

Response Effort

Alerts by Urgency

Alerts by Escalation Policy

Alerts by Service