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How Rootly Works

Rootly provides a comprehensive incident management platform that streamlines your response process through automated workflows and intelligent coordination. Here’s how Rootly enhances your incident response:
  1. Incident Detection: Rootly integrates with various observability applications such as Datadog, Grafana, Sentry, etc. to alert teams when any abnormalities or potential issues arise.
  2. Paging and Notification: Upon potential issue detection, Rootly notifies the relevant stakeholders through various communication channels such as Slack, email, or SMS.
  3. Incident Triage: Upon being alerted, the incident is triaged to assess its severity and impact on the organization’s operations. Rootly provides a centralized interface to empower team members to efficiently collaborate and gather information about the potential incident.
  4. Incident Response: Rootly facilitates incident response efforts by automating manual tasks, which helps remove the cognitive load during system outages.
  5. Collaboration and Communication: Throughout the incident resolution process, Rootly serves as a hub for collaboration and communication among team members. It enables real-time communication, file sharing, and status updates, ensuring everyone stays informed and aligned on the incident response efforts.
  6. Resolution and Post-Incident Analysis: Once the incident is resolved, Rootly facilitates post-incident analysis to document root causes, lessons learned, and areas for improvement.
  7. Incident Analytics: Rootly captures all relevant incident information and provides insightful metrics to help teams interpret their incident data.

Incident Properties

Every incident created on Rootly can be characterized with a set of data properties. These properties can either be built-in or custom. Incident properties play a key role during incident management as they can
  • help categorize each incident (e.g. type = security, customer-facing, backend, etc.)
  • be used as run conditions for automations (e.g. create incident retrospective when status = resolved, notify leadership if severity = SEV0)
  • be used to gain insightful incident analytics (e.g. plot graph breaking down incidents by their impacted service)
You can read more about these properties on the dedicated page here.

Support

If you need help or more information about this page, please contact support@rootly.com or start a chat by navigating to Help > Chat with Us.
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