Overview
Mitigation and Resolution Summary helps responders quickly document how an incident was handled at key status transitions. When an incident is marked as mitigated, resolved, cancelled, or closed, Rootly AI can generate a short, clear summary describing the actions taken and the outcome. These summaries are intentionally brief—typically one to two sentences—and are designed to reduce manual write-ups while maintaining accurate incident records for timelines, retrospectives, and reporting.How to Generate a Summary
Mitigation and resolution summaries can be generated from both the web application and Slack when updating an incident’s status.Via the Web
When updating an incident’s status to mitigated, resolved, cancelled, or closed, click the Generate with AI button (or the genius pen icon) next to the status message field.
Via Slack
In an incident Slack channel, run/rootly mitigate or /rootly resolve (also accepts /rootly mitigated or /rootly resolved). This opens a status update dialog where you can click Generate with AI to generate the summary.
What’s Included
Depending on the status transition, Rootly AI generates a concise explanation that focuses on the key actions and outcomes:- Mitigated — What specific actions were taken to reduce impact
- Resolved — How the incident was fully resolved
- Cancelled — Why the incident was cancelled
- Closed — Why the incident was closed
How It Works
Rootly AI analyzes the incident’s current context at the time of the status update. This may include timeline events, alerts, action items, mitigation or resolution notes, and communications associated with the incident. Using this context, the AI identifies the most relevant actions taken and generates a concise status summary. If there is not enough information available, Rootly will indicate that “The incident report does not provide enough information to determine how the incident was [status]” and additional incident context is required before a summary can be generated.Configuration
Mitigation and resolution summaries are available to all customers but must be explicitly enabled. To enable this feature, navigate to Rootly AI and toggle on Enable Rootly AI, then ensure Mitigation and resolution summarization is enabled. Only Admins can configure Rootly AI features. For best results, configure Slack channel message visibility to All messages or All messages in Public + pinned in Private. This allows Rootly AI to access sufficient context when generating summaries.
Mitigation and resolution summary generation in private incidents depends on your Slack channel message visibility settings. For private incidents, AI features are available only when your channel history scope includes private messages.
Best Practices
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Generate before finalizing
Use the AI-generated summary as a starting point, then review and refine it to match your team’s documentation standards. -
Add context first
Ensure the incident includes sufficient timeline events, action items, or resolution notes before generating a summary for best results. -
Edit as needed
AI-generated summaries are suggestions—customize them as needed to accurately reflect your team’s incident response.
Troubleshooting
Why isn’t the Generate with AI button appearing?
Why isn’t the Generate with AI button appearing?
Why does the generated summary seem incomplete?
Why does the generated summary seem incomplete?
Summaries are intentionally brief and rely on existing incident context. If you see a message indicating insufficient information, add more detail to the incident—such as timeline events, action items, or resolution notes—and try again. You can always edit the generated summary before submitting it.