Getting Started
Learn about Rootly’s notifications and how to get yourself setup.
To update your notifications:
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Navigate to Account Settings —> Notifications.
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Select General or On-Call Notifications.
General Notifications
For general Email Notifications, you have the following options to :
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Weekly summary of all Incidents in the previous week
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When an action item is assigned to me
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When an incident role is assigned to me
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When a postmortem is published
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Rootly product updates, events and news
For general Slack Notifications, you have the following options:
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When an action item is assigned to me
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When an Incident role is assigned to me
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When you are invited to join an Incident
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When your user appears in the initial incident message mention your user (ex. @rootly_bot)
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When your user appears in Slack incident events mention your user (ex. @rootly_bot)
On-Call Notifications
On-Call Shift Reminders
On-call shift reminders will be toggled on by default.
To update your on-call shift reminders:
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Navigate to Account Settings —>Notifications -> On-Call Notifications
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Select General or On-Call Notifications
Reminders can sent 1 hour, 1 day, and 3 days before the beginning of a shift via:
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Email
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SMS
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Push Notifications
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Slack
Notification Rules
Notification rules will always have one layer that cannot be removed.
To update your on-call shift reminders:
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Navigate to Account Settings —> Notifications -> On-Call Notifications.
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To add an additional notification rule layer, click ‘Add Step’.
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Specify how many minutes you would like this new layer to notify you.
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Select your notification preferences for each layer you add:
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Email
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SMS
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Call
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Push Notification
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Test your notification rule layer; click on ‘Test’.
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To delete a notification rule layer, click on ‘Delete’.
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