Learn about Rootly’s notifications and how to get yourself set up.

To update your notifications:

1. Navigate to Account Settings —> Notifications.

2. Select General or On-Call Notifications.

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General Notifications

For general Email Notifications, you have the following options:

• Weekly summary of all Incidents in the previous week

• When an action item is assigned to me

• When an incident role is assigned to me

• When a postmortem is published

• Rootly product updates, events and news

For general Slack Notifications, you have the following options:

• When an action item is assigned to me

• When an incident role is assigned to me

• When you are invited to join an incident

• When your user appears in the initial incident message mention your user (ex. @rootly_bot)

• When your user appears in Slack incident events mention your user (ex. @rootly_bot)

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On-Call Notifications

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On-Call Shift Reminders

To update your on-call shift reminders:

1. Navigate to Account Settings —>Notifications -> On-Call Notifications

2. Select General or On-Call Notifications

Reminders can be sent 1 hour, 1 day, and 3 days before the beginning of a shift via:

• Email

• SMS

• Push Notifications

• Slack

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Notification Rules

To update your notification rules:

1. Navigate to Account Settings —> Notifications -> On-Call Notifications.

2. To add an additional notification rule layer, click ‘Add Step’.

3. Specify how many minutes you would like this new layer to notify you.

4. Select your notification preferences for each layer you add:

   • Email

   • SMS

   • Call

   • Push Notification

5. Test your notification rule layer; click on ‘Test’.

6. To delete a notification rule layer, click on ‘Delete’.