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The Members page gives you a centralized view of everyone in your Rootly organization. From here, you can review member details, check connected integrations, and manage access and roles.
Contact information such as phone numbers and device status may only be visible to Owners, Admins, or users with the appropriate contact-viewing permissions.

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Access the Members Page

1

Open Organization Settings

In the top-left corner, click the drop-down next to your organization name and select Organization Settings.
2

Navigate to Members

Select Members.
3

View and manage users

The Members table displays all active users along with their:
  • Name
  • Email
  • Phone number
  • Mobile device status
  • Slack connection status
  • Incident response role
  • On-call role
Hover over a user row to access quick actions, or open a member to update their details.

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What You Can Do

From the Members page, you can:

Manage Roles

Update incident response and on-call roles for members in your organization.

Review Contact Details

View member contact information used for alerts and escalations, based on your permissions.

Check Integrations

See whether users have connected Slack or registered a mobile device.

Remove Access

Remove users who no longer need access to your Rootly organization.

Search and Filter

Quickly find members by name, email, role, or connection status.

Export Members

Export your member list for reporting or administrative review.

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Understand Member Information

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Contact Information

Each member record may include:
  • Email: The member’s primary email address
  • Phone number: Used for SMS or voice notifications
  • Mobile device status: Indicates whether the member has connected a mobile device for push notifications
Phone numbers and device status may be restricted based on your role and organization permissions.

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Integration Status

The Members table also shows whether a user has connected:
  • Slack
  • A mobile device
These statuses help confirm whether members are ready to receive notifications through the expected channels.

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Roles

Each member can have separate roles for:
  • Incident response, which determines access to incident management features
  • On-call, which determines access to on-call schedules, escalations, and alerting workflows

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Manage Users

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Edit roles

To update a user’s role:
  1. Hover over the member row or open the member record
  2. Select Edit
  3. Update the user’s Incident Response Role or On-Call Role
  4. Save your changes

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Remove a user

To remove a member from the organization:
  1. Hover over the member row
  2. Select Delete or use the actions menu
  3. Confirm the removal
Removing a user immediately revokes their access to the organization.

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Search and filter

Use search and filters to find members by:
  • Name
  • Email
  • Slack connection status
  • Mobile device status
  • Incident response role
  • On-call role

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Export Member Data

You can export the Members table for reporting or operational review.
  1. Click Export
  2. Choose your preferred format
  3. Download the exported file
The exported data includes the member information visible to you based on your permissions.

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Frequently Asked Questions

Yes. Users can belong to multiple teams in Rootly, and each team membership can have its own roles and permissions.
Incident Response Role controls access to incident-related workflows and features. On-Call Role controls access to schedules, escalations, and alerting workflows.
Phone numbers and device status may be hidden if you do not have the required permissions to view contact information.
Removing a user immediately revokes their access to the organization. Historical data may still remain for auditing or reporting purposes.
This usually means the user has not connected their Slack account, or the Slack integration is not fully configured for the organization.
Yes. You can export the Members table using the Export option, subject to the data visible to you based on your permissions.

User Roles

Learn more about incident response and on-call roles.

Inviting Users

Learn how to add new users to your organization.

Slack Integration

Configure Slack for incident response and notifications.

Mobile App

Learn how the Rootly mobile app supports notifications and response.