Skip to main content

​
Overview

Rootly AI can automatically generate concise, descriptive incident titles by analyzing the current context of an incident, including summaries, alerts, and early timeline events. Titles are designed to clearly describe the underlying problem and are kept short for readability across dashboards, timelines, and retrospectives. Generated titles are limited to under 90 characters and can be regenerated as more information becomes available, allowing titles to improve in accuracy as an incident evolves.

​
How to Generate an Incident Title

You can generate or regenerate an incident title from both the web application and Slack.

​
Via the Web

Within an incident, click the magic pen icon next to the incident title to generate a suggested title using AI.
Generate incident title in web UI

​
Via Slack

In an incident Slack channel, run the /rootly update command and click the Generate with AI button to generate or regenerate the incident title.
Generate incident title in Slack
You may regenerate the title multiple times as the incident progresses to reflect newly available information.

​
How It Works

Rootly AI analyzes the incident’s current context, which may include:
  • Incident summary and description
  • Associated alerts and alert metadata
  • Initial timeline events
  • Slack channel messages, when available and permitted by privacy settings
Using this information, the AI generates a concise title that describes the problem that caused the incident. If insufficient information is available, Rootly will indicate that more incident context is required before a meaningful title can be generated.

​
Configuration

Generated incident titles are available to all customers but must be explicitly enabled. To enable this feature, navigate to Rootly AI and toggle on Enable Rootly AI. Only Admins can enable Rootly AI features. Ensure that Incident title suggestion is enabled. For best results, configure Slack channel message visibility to one of the following:
  • All messages
  • All messages in Public + pinned in Private
This allows Rootly AI to access sufficient context when generating titles. These settings can be updated at any time from Rootly AI configuration.
Rootly AI configuration
Incident title generation in private incidents depends on your Slack channel message visibility settings. For private incidents, AI features are only available when your channel history scope includes private messages.

​
Troubleshooting

Ensure that Rootly AI is enabled and that Incident title suggestion is turned on. Verify that the incident contains sufficient information, such as alerts, timeline events, or a summary. For private incidents, confirm that Slack channel message visibility settings allow AI access.
Try regenerating the title after additional incident details become available. Adding more context to the incident summary or allowing relevant Slack messages to be included often improves results.