Overview
Rootly AI matches your incident against everything your team already solved.
Acting on a Match
Every match card carries the same set of actions:
Feedback only shapes recommendations for your own team — it never trains models for other customers (see Privacy).
Grounded Answers
Askwhat fixed it? and get an answer you can act on mid-incident:
- On the record. The documented resolution is relayed.
- Nothing recorded. Rootly AI says so and offers the retrospective or timeline.
Selective by Design
- Reads each incident like a responder would: title, summary, severity, services, and more.
- Keeps only genuine, concrete relationships. Similar wording alone doesn’t qualify.
What Qualifies as a Match
On first enable, your history processes gradually in the background. New incidents become matchable within minutes.
Get Better Matches
- Write specific titles and summaries. Matching reads what you write.
- Fill in the fields. Every attribute is signal.
- Record how incidents end. Resolution notes and retrospectives answer “what fixed it?”
- Rate the responses. Mark as related / Not related tunes suggestions to the way your team works.
Privacy
Enforced in the product, not by prompt instructions:For retention and model detail, see Data Privacy for Rootly AI.
Setup
Related Incidents is part of Rootly AI, behind the organization-wide opt-in, and delivered by Rootly Agent in Slack.- Open AI & Agents.
- Under Features, toggle Related incidents on.
Frequently Asked Questions
Why isn't an incident I expected in the results?
Why isn't an incident I expected in the results?
Most misses are eligibility: check What Qualifies as a Match. Weak metadata can also keep a real match below the bar.
Related Pages
Rootly AI in Slack
Everything the agent can do in your incident channels.
Rootly AI Overview
What Rootly AI is and everything it can do.
Data Privacy for Rootly AI
Data handling and model training controls for Rootly AI.