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Global templates are update templates for your whole organization. Write them once and they’re offered on every status page, next to each page’s own templates. Teams reuse the same wording without copying templates into every page.

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Global and Page Templates

Page templates work the same as before. See Creating a Status Page.

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Create a Global Template

1

Open Templates

Go to Status Pages and click the Templates tab at the top of the page.
2

Add a Template

Add a new template and fill in its fields:
  • Title: The template’s name, which responders see in the picker.
  • Kind: Incident or Maintenance. This decides which updates the template is offered for.
  • Update status: The status the update is posted with.
  • Update title and Message: The content that’s pre-filled in the update.
  • Notify subscribers: Whether subscribers are notified by default.
3

Save

Save the template. Enabled templates are offered on every status page right away.

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Use a Global Template

When you post an update from the web or with /rootly statuspage in Slack, the template picker lists:
  1. The selected page’s own templates, first.
  2. Your enabled global templates after them, labeled as global.
Selecting a global template fills in the update’s status, title, message, and notify subscribers setting, just like a page template. You can edit anything before you post, and the edited version is what gets published. How it behaves
  • Matched to the update type. Incident templates are only offered for incidents, and maintenance templates only for scheduled maintenance.
  • Listed once when you post to several pages. Each global template appears once, not once per page.
  • Pages without templates still get them. If a page has no templates of its own, the picker shows only global templates.
See Publishing Updates.

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Manage Global Templates

  • Edit: Changes apply to new updates. Updates already published keep their content.
  • Disable: A disabled template isn’t offered in any picker. Enable it again to bring it back.
  • Delete: The template stops appearing in pickers. Updates already published keep their content.
You need a role with permission to create or update status pages to create, edit, or delete global templates.

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Limits

Going over a limit shows a validation error when you save.
Global templates aren’t offered in the Publish Incident to Status Page workflow action, and they aren’t returned by the status page templates API. Both work with page templates only.

Creating a Status Page

Set up a page, including its own templates.

Publishing Updates

Post incidents, scheduled maintenance, and announcements.