Rootly AI for incident response and summaries

Rootly AI applies generative AI across the entire incident lifecycle, from the moment an alert fires through post-incident analysis. Rather than acting as a separate tool, Rootly AI is embedded directly into incident workflows, helping responders understand what is happening, decide what to do next, and document outcomes with minimal manual effort. Rootly AI provides proactive guidance, accurate summaries, and contextual insights using simple conversational prompts in both Slack and the web application. All AI capabilities are designed to fit naturally into existing incident response processes without disrupting established workflows.

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What Rootly AI Can Do

Rootly AI supports a focused set of capabilities that map directly to common incident-response needs. Each feature can be used independently and is available when both enabled at the team level and permitted for the specific incident based on privacy settings.

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Ask Rootly AI

Ask Rootly AI lets responders ask contextual questions using natural language, across two surfaces:

• @Rootly in Slack is a conversational assistant inside your incident channels. Beyond answering questions, it can take actions on your behalf—paging, updating severity and status, managing action items, and drafting comms—always as your user and with your existing Rootly permissions.
• Ask Rootly AI (Web) is the AI Copilot in the web application for analyzing incident history and aggregated metrics, with the ability to query, filter, group, and visualize incident data.

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Generated Incident Titles

Rootly AI can automatically generate concise, descriptive incident titles based on available incident context. This helps teams quickly understand the nature of an incident without manually crafting a summary under pressure. Titles are designed to be short, consistent, and informative, making dashboards, timelines, and retrospectives easier to scan.

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Incident Summarization

Incident Summarization produces a single, coherent summary of what happened during an incident. The summary is generated from incident metadata, timeline events, alerts, action items, and relevant communications. It is intended to capture the problem, impact, trigger or cause when available, resolution steps, and key participants in plain language. Summaries can be generated and updated during an active incident or after resolution, automatically improving as more information becomes available. Summaries can be generated using /rootly summary in Slack or the Generate Summary button in the web application.

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Incident Catchup

Incident Catchup helps responders who join an incident after it has already started quickly get oriented. Instead of scrolling through long Slack threads, responders can request a catchup summary that reflects the current state of the incident. Responders can request a catchup summary using /rootly catchup in Slack or the catchup feature in the web application. This is especially useful for long-running or high-severity incidents with heavy communication volume.

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Mitigation and Resolution Summaries

When an incident transitions through key lifecycle stages such as mitigation, resolution, cancellation, or closure, Rootly AI can assist by drafting short explanations of what actions were taken and why. These summaries help ensure that incident timelines and retrospectives accurately reflect decision-making and outcomes without requiring responders to write detailed explanations during or after an incident.

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Rootly AI Editor

The Rootly AI Editor is available in all text fields throughout the platform, including incident descriptions, summaries, communications, retrospectives, and more. It helps improve written content by fixing grammar, simplifying language, expanding details, or shortening text while preserving meaning.

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Meeting Scribe

Rootly AI can automatically join incident bridge calls on supported meeting platforms including Zoom, Google Meet, Webex, Microsoft Teams, and GoToMeeting. During meetings, it captures live transcripts and produces post-meeting summaries. These transcripts and summaries are attached to the incident and can be incorporated into AI-generated summaries and retrospectives.

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Privacy, Security, and Control

Rootly AI is designed with privacy and data isolation as first-class principles. All AI functionality is controlled through team-level settings, allowing organizations to opt in or out of individual features. AI access is evaluated on a per-incident basis and respects incident visibility and Slack message-scoping rules. For private incidents, AI features are only available when explicitly permitted by configuration. Sensitive information such as links, emails, and passwords is automatically redacted before being sent to AI providers, and all requests are authenticated and scoped to the requesting organization. Organizations can also bring their own LLM API keys, including OpenAI or IBM Watsonx, for additional data privacy and segmentation. BYOK currently applies to the single-turn AI features (titles, summaries, catchup); BYOK for @Rootly in Slack is on the roadmap and not yet available.

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Learn More

• Generated Incident Title
• Incident Summarization
• Incident Catchup
• Mitigation and Resolution Summary
• @Rootly in Slack
• Ask Rootly AI (Web)
• Rootly AI Editor
• Meeting Scribe

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Frequently Asked Questions

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