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Overview

Ask Rootly AI to:
  • “This is now a SEV1. Update the incident severity.”
  • “Draft comms to our high-value customers, letting them know the impact of the incident on their product experience.”
  • “Page the security team, and convert this to a private incident.”
  • “Catch me up. What’s still open, and who owns it?”
Rootly AI in Slack brings the parts of Rootly you reach for during an incident into the channel where your team already operates.
Rootly AI in Slack answering "has anything changed on checkout-api?" with a deploy and a feature-flag change pulled from a connected source, including the rollback command
Answers like this one draw on your own tools through Connectors: plug in your observability, code, and docs sources and Rootly AI investigates with them.
Setup takes one toggle and a Slack reconnect. See Getting Started.

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How Rootly AI in Slack Works

Rootly AI reads from your Rootly data and the channel conversation, including bridge call transcripts when available, to answer questions and take actions on your behalf. Type @Rootly and ask. It uses the incident’s live context to decide how to respond, and replies in-thread so the channel sees any action taken. Rootly AI also answers in the Slack assistant pane and in DMs; those two surfaces are for questions only. See Using Rootly AI in Slack for the full guide. Model details, including failover behavior, are documented in Data Privacy for Rootly AI.

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Key Capabilities at a Glance

This table is a sample. The full prompt catalog lives in What to Use Rootly AI For.

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How Permissions Work

Rootly AI uses each user’s existing Rootly permissions. If a user can’t see a private incident in the web app, Rootly AI won’t surface it for them in Slack. If a role doesn’t allow paging, Rootly AI declines to page when that user asks.
Permissions are managed in Configuration → Roles & Permissions. There is no separate AI permission system.

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FAQ

Rootly AI has to be invited to a channel before it sees anything there or takes action. User permissions still apply on top.
No. Paging happens through Rootly On-Call only. If you have a third-party paging integration configured elsewhere in Rootly, Rootly AI will not fall back to it.

Getting Started

Turn on Rootly AI in Slack and walk through your first interaction.

Using @Rootly

Where to invoke Rootly AI, how clarification cards work, and how actions run.

What to Use Rootly AI For

The full catalog of prompts, grouped by use case.

Troubleshooting

Common symptoms and how to resolve them.