Skip to main content

​
Where to Interact with Rootly AI

Rootly AI is added automatically to incident channels created through Rootly. Get started by declaring an incident with /rootly new, then mention @Rootly in the channel or thread and ask “catch me up” or “page the database on-call team”. Rootly AI always replies in-thread. The channel is one of three surfaces: On every surface, access is governed by your Rootly permissions: you only see incidents and data you’re entitled to.
Ask questions in the incident channel when the context might be relevant to other teammates, so they can also benefit from the reply.

​
Interacting with Rootly AI

While Rootly AI works, a status indicator shows what it’s doing, for example “Checking who’s on call”. Replies include the answer and a confirmation of any action taken.

​
Giving Feedback

Rate replies with 👍 / 👎. Feedback flows into Rootly’s evaluation pipeline and does not directly fine-tune the model.

​
Providing Clarifications

If something is ambiguous or required data is missing, Rootly AI asks rather than guesses.
Rootly AI asking "Which Andre would you like to page?" with a button for each matching user and an expiry notice

​
Using Clarification Cards

Based on how much input Rootly AI needs, you’ll be able to reply via: Cards expire after 60 minutes. Re-ask your question to get a fresh card.

​
Taking Action with Rootly AI

Ask for an action and Rootly AI runs it, confirming what it did in its reply. When an action is destructive, or Rootly AI wants your sign-off first, it posts the change as a card with a Confirm button and runs only after you approve.
Rootly AI proposing an Update incident roles action after being asked "can you make me commander?", with a Confirm button before anything runs
If anything fails, Rootly AI tells you why in the same thread. Every action is capped at your permissions and attributed to you in the audit trail. Rootly AI cannot perform any action you couldn’t perform yourself in the Rootly web app.

​
Worked Example: Paging an On-Call Team

This shows the clarification flow in action:
  • Type @Rootly page the team in the incident channel.
  • Rootly AI searches your Rootly catalog for the team to page.
  • If multiple teams match, Rootly AI posts a clarification card: "Which team do you want to page?" with a dropdown. You pick one and click Confirm.
    A clarification card asking "Which team do you want to page?" with a dropdown listing the workspace's teams
  • Rootly AI pages via Rootly On-Call to the team’s current on-call, using their configured notification preferences. Rootly AI replies: "Page request submitted to Rootly On-Call for the Rootly team." The audit trail attributes the page to you, not to Rootly AI.
  • If you don’t have permission to page in Rootly, Rootly AI tells you so and stops.

Rootly AI in Slack

What Rootly AI in Slack is and everything it can do.

Getting Started

Turn on Rootly AI in Slack and walk through your first interaction.

What to Use Rootly AI For

The full catalog of prompts, grouped by use case.

Troubleshooting

Common symptoms and how to resolve them.