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Prerequisites

  • The Slack integration is installed and connected to your Rootly workspace.
  • You are an Incident Response Owner or Admin with an Incident Response seat.
Once Rootly AI in Slack is on, anyone with an Incident Response role can use it.

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Turn On Rootly AI in Slack

Setup is one toggle in Rootly plus a Slack reconnect. Reconnecting reinstalls the app with the scopes Rootly AI needs; your existing channels and workflows are unaffected.
1

Turn on Rootly Agent in Slack

In Rootly, open AI & Agents. Confirm Opt in to Rootly AI capabilities is on under Global, then toggle Rootly Agent in Slack on under Features.
2

Refresh the Slack Connection

Go to Settings → Integrations → Slack and click Refresh Connection in the banner at the top of the page. A Slack workspace admin clicks Allow to re-grant the scopes Rootly AI needs.There is no need to disconnect first. Refreshing reinstalls the app with its current scopes and leaves your workspace selection, channels, Smart Defaults, and workflows intact. See Refresh and Reconnect for the full walkthrough.

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Your First Interaction

Rootly AI is automatically present in incident channels created by Rootly. In any channel it’s a member of, type @Rootly and ask a question.
The Rootly agent's kickoff message in a new incident channel: title, commander, description, and a prompt to mention @Rootly for help
Rootly AI receives your request and responds in the same thread. You can also talk to Rootly AI privately. Open Rootly from Slack’s Agents & tools sidebar tab (look under More if the tab isn’t visible), or DM the Rootly app directly. Both surfaces answer questions but cannot change Rootly records. Rootly data remains scoped to your Rootly permissions; connector data and supported external actions follow the access model in that connector’s guide.

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Try These First

  • “Catch me up”
  • “Who’s on call?”
  • “Escalate to SEV1”
  • “What are the open action items?”
For the full guide to each surface, see Using Rootly AI in Slack. For the full prompt catalog, see What to Use Rootly AI For.

Rootly AI in Slack

What Rootly AI in Slack is and everything it can do.

Using @Rootly

Where to invoke Rootly AI, how clarification cards work, and how actions run.

What to Use Rootly AI For

The full catalog of prompts, grouped by use case.

Troubleshooting

Common symptoms and how to resolve them.