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Give the customers who need it a status page that only they can see. You keep your public page for everyone else, and share more with the accounts that expect a closer view of your service health.

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When to Use a Customer Page

  • Specific accounts or segments should see service health that isn’t public
  • Viewers should have to sign in before they can see anything
  • You want to control exactly who has access

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Compare the Page Types

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Create a Customer Page

1

Add a New Page

Go to Status Pages and click Add New Status Page.
2

Choose Customer

Choose Customer, then click Continue.
3

Name the Page

Name the page and add a description. These are internal to Rootly and aren’t shown on the page.
4

Choose How Viewers Sign In

Choose how viewers sign in, with a password or SSO. See Authentication Methods.
5

Add Components and Invite Viewers

Add components, then invite the people who should have access.
6

Point Your Domain at It (Optional)

To use your own domain, see Custom Domain Names for Status Pages.

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How Customer Pages Behave

  • Viewers must authenticate before they can see the page.
  • Access is by invitation.
  • Customer pages support custom domains and branding, like public pages.
  • You post incidents, scheduled maintenance, and announcements the same way as on any other page. See Publishing Updates.

Status Pages Overview

Internal, public, and customer pages, and when to use each.

Authentication Methods

Password and SAML access for a status page.

Custom Domain Names

Point your own domain at a status page with CNAME + CAA records.

Free Status Pages and Limits

What’s included, and what to do when you reach the limit.