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Overview

Service allows you to specify the impacted component during an incident. This can help you with identifying which responders to bring in, which on-call to page, which customers to inform, etc. Individual services can be mapped to your status pages.

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Field Type

Service can be customized to be either a select or multi-select field type. This means you can configure it to allow only one service value to be selected per incident or allow multiple service values to be selected for a single incident.

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Attributes

Services can be configured with the following attributes. Each service attribute can be referenced via Liquid syntax.

Since the service field can be either a select or multi-select field type, the Liquid syntax to reference each field type will differ.

Select will follow a single-value syntax

{{incident.raw\_services | get: '<attribute>'}}

Multi-select will follow an array syntax. Where i references the specific service object in the list of services.

{{incident.raw\_services\[i\] | get: '<attribute>'}}

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ID

This is the unique identifier of the service. This field cannot be customized. Rootly will auto assign the ID upon creation. It is typically used in Liquid references and API calls.

The following Liquid syntax will allow you to list out the service ID(s) that are selected for an incident:

{{ incident.services }}

OR

{{ incident.raw\_services | get: 'id'}} for select field type

{{ incident.raw\_services\[i\] | get: 'id' }} for multi-select field type

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Name

This is the value that is displayed on the UI for the service. This field is customizable.

The following Liquid syntax will allow you to list out the service name(s) that are selected for an incident:

{{ incident.services }}

OR

{{ incident.raw\_services | get: 'name'}} for select field type

{{ incident.raw\_services\[i\] | get: 'name' }} for multi-select field type

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Slug

This is the string that is used to reference the service in Liquid references. This field is auto generated by lower-casing and hyphenating the service name.

The following Liquid syntax will allow you to list out the service slug(s) that are selected for an incident:

{{ incident.service\_slugs }}

OR

{{ incident.raw\_services | get: 'slug'}} for select field type

{{ incident.raw\_services\[i\] | get: 'slug' }} for multi-select field type

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Description

This value is displayed on the UI to further explain each service. This field is customizable.

The following Liquid syntax will allow you to list out the service description(s) that are selected for an incident:

{{ incident.raw\_services | get: 'description'}} for select field type

{{ incident.raw\_services\[i\] | get: 'description' }} for multi-select field type

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Color

Each service can be assigned a color, which will be used for color-coding on metrics graphs.

Rootly uses color-hex codes. E.g. #000000 is black, #ffffff is white. Use this page to help you find the exact hex code for the color you want.

The following Liquid syntax will allow you to list out the service color(s) that are selected for an incident:

{{ incident.raw\_services | get: 'color'}} for select field type

{{ incident.raw\_services\[i\] | get: 'color' }} for multi-select field type

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Slack Channels

Each service can be linked to one or more Slack channels. By default, Rootly does not notify the linked channel(s) when a service is selected for an incident. Notification needs to be explicitly called out as Attached Service Channels in workflow configurations.

Systematically, each Slack channel is stored as an object containing an id and name.

The following Liquid syntax will allow you to list out the service Slack Channel(s) that are selected for an incident:

{{ incident.raw\_services | get: 'slack\_channels'}} for select field type

{{ incident.raw\_services\[i\] | get: 'slack\_channels' }} for multi-select field type

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Slack Aliases

Each service can be linked to one or more Slack user groups (aka aliases). By default, Rootly does not invite users in the linked user group(s) when a service is selected for an incident. Invitations need to be explicitly called out as Attached Service Aliases in workflow configurations.

The following Liquid syntax will allow you to list out the service Slack Alias(es) that are selected for an incident:

{{ incident.raw\_services | get: 'slack\_aliases'}} for select field type

{{ incident.raw\_services\[i\] | get: 'slack\_aliases' }} for multi-select field type

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Notify Emails

Each service can be linked to one or more emails. By default, Rootly does not send emails to the linked address(es) when a service is selected for an incident. Notification needs to be explicitly called out as {{ incident.raw\_services | map: 'notify\_emails' | flatten | join: ',' }} in workflow configurations.

The following Liquid syntax will allow you to list out the service Notify Email(s) that are selected for an incident:

{{ incident.raw\_services | get: 'notify\_emails'}} for select field type

{{ incident.raw\_services\[i\] | get: 'notify\_emails' }} for multi-select field type

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Import Services

Instead of creating services from scratch, Rootly allows you to import services from PagerDuty or Opsgenie. Imported services will be automatically kept in sync on a daily basis.

The ability to import teams will only become available once you have PagerDuty or Opsgenie installed on the integrations page .

The following Liquid syntax will allow you to list out the corresponding ids from each of the external paging applications:

PagerDuty

{{ incident.raw\_services | get: 'pagerduty\_id' }} for select field type

{{ incident.raw\_services\[0\] | get: 'pagerduty\_id' }}for multi-select field type

Opsgenie

{{ incident.raw\_services | get: 'opsgenie\_id' }} for select field type

{{ incident.raw\_services\[0\] | get: 'opsgenie\_id' }}for multi-select field type

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Support

If you need help or more information about this integration, please contact support@rootly.com or start a chat by navigating to Help > Chat with Us.