Skip to main content

​
Migration Attributes

The following attributes will be migrated from PagerDuty to Rootly during the data transfer process.

​
👥 Users

User Matching & Creation
  • Users are matched between platforms based on email addresses
  • If no match is found, new users are automatically created in Rootly
Contact Methods
  • ✅ Email addresses
  • ✅ Phone numbers
  • ✅ SMS numbers
Notification Rules
  • Notification rules are mapped when compatible between platforms
  • Incompatible rules are skipped during migration

​
📅 Schedules

Schedule Components
  • ✅ Schedule configurations
  • ✅ Individual shifts
  • ✅ Rotation patterns:
    • Daily rotations
    • Weekly rotations
    • Custom rotation schedules

​
🚨 Escalation Policies

  • Escalation policies are mapped with their associated schedules from PagerDuty

​
Migration Process

​
Step 1: Initial Consultation

During your onboarding experience, you’ll be asked about PagerDuty migration. Your onboarding representative will gather:
  • Migration scope: Which attributes you want to migrate from PagerDuty to Rootly
  • Timeline: When you’d like the migration performed

​
Step 2: API Access Setup

To enable the migration, you’ll need to provide a PagerDuty API key:
  1. Navigate to Integrations > Developer Tools > API Access Keys in PagerDuty
  2. Click “API Access Keys”
  3. Name your API key and click “Create Key”
  4. ✅ Check the box for “Read-only API Key”
  5. Copy the generated API key
Use a read-only API key for security - migration only requires read access to your PagerDuty data.

​
Step 3: Migration Execution

Once our team receives:
  • ✅ Your API key
  • ✅ Selected migration attributes
  • ✅ Preferred migration date
We’ll schedule your migration and provide confirmation once completed.
Need Help? Contact your Rootly onboarding representative or email support@rootly.com
⌘I