Rootly’s On-Call Metrics allow you to measure your incident response time and distribution across teams and services. Your Rootly instance is configured with a default On-Call metrics dashboard that can be fully configured to suit your analytics needs. To get started with measuring your on-call performance, navigate to Metrics and select the On-Call Metrics dashboard.

Rootly's On-Call Metrics Dashboard

Your On-Call Metrics dashboard includes the following data by default:
  • Total Alerts: Total number of alerts triggered in your Rootly instance.
  • Mean Time to Acknowledge: Average time between an alert being triggered to it being acknowledged by a responder. This represents how quickly your team is responding to alerts.
  • Mean Time to Resolve: Average time between an alert being triggered to it being resolved. This represents how quickly your team is resolving alerts.
  • MTTA by Responder: Mean time to acknowledge per responder in your Rootly instance.
  • MTTR by Service: Mean time to resolve per impacted service.
  • Mean Time between Failure: The average duration of time between alerts being triggered. This represents how often your team is being paged.
  • Acknowledge Rate: Percentage of alerts that are acknowledged by a responder.
  • Alerts by Source: Total number of alerts per Alert Source.
  • Alerts by Responder: Total number of alerts each responder acknowledges and/or resolves.
  • Alerts by Urgency: Total number of alerts per urgency.
  • Alerts by Escalation Policy: Total number of alerts associated with each escalation policy.
  • Alerts by Service: Total number of alerts associated with each service.
  • Response Effort: Total amount of time dedicated to incident response, from when each alert is acknowledged to being resolved.

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Customizing your on-call metrics dashboard

Your entire on-call metrics dashboard can be completely customized. Hover over each panel and select Settings to begin customizing the chart. Alternatively, add additional panels to begin tracking other metrics.

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Measuring on-call and incident response

With Rootly, you’re able to manage and measure your entire incident response, from the initial alert all the way to the incident’s post-mortem. To understand your organization’s incident response end-to-end, create a dashboard in Rootly’s Metrics that measures key metrics important to your team.
  1. Navigate to Rootly’s Metrics tab and select ‘New Dashboard’.
  2. Click ‘Add Panel’ and begin configuring your chart to represent the metric you want to visualize.
  3. Use the ‘Alerts’ collection to measure your on-call response, and ‘Incidents’ to measure your incident response.

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Sharing with teams

The entire dashboard, as well as each individual panel can be exported and shared with your team members outside of Rootly. Hover over the triple ellipsis button and select the format you’d like to export the data into.