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Rootly’s On-Call Metrics provide comprehensive insights into your incident response performance, measuring response times and alert distribution across teams and services. Your instance comes with a pre-configured dashboard that can be fully customized to meet your analytics requirements.

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Getting Started

Navigate to Metrics and select the On-Call Metrics dashboard to begin analyzing your on-call performance.

Rootly's On-Call Metrics Dashboard

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📊 Default Dashboard Metrics

Your On-Call Metrics dashboard includes these key performance indicators:

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Core Response Metrics

  • 📈 Total Alerts: Complete count of alerts triggered in your Rootly instance
  • ⏱️ Mean Time to Acknowledge (MTTA): Average time from alert trigger to acknowledgment
  • 🔧 Mean Time to Resolve (MTTR): Average time from alert trigger to resolution
  • 📉 Mean Time Between Failures: Average duration between alert triggers (indicates paging frequency)
  • ✅ Acknowledge Rate: Percentage of alerts acknowledged by responders

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Performance by Category

  • 👤 MTTA by Responder: Individual response times per team member
  • 🔧 MTTR by Service: Resolution times broken down by affected service
  • 📊 Response Effort: Total time invested in incident response (acknowledgment to resolution)

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Distribution Analytics

  • 📍 Alerts by Source: Alert volume per monitoring source
  • 👥 Alerts by Responder: Alert handling distribution across team members
  • 🚨 Alerts by Urgency: Alert breakdown by priority level
  • 🔄 Alerts by Escalation Policy: Alert volume per escalation workflow
  • 🏢 Alerts by Service: Alert distribution across your services

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🎨 Customizing Your Dashboard

Your On-Call Metrics dashboard is fully customizable to match your team’s specific needs: Modify Existing Panels
  • Hover over any panel and select Settings to customize chart configurations
  • Adjust time ranges, filters, and visualization types
Add New Panels
  • Click “Add Panel” to track additional metrics important to your team
  • Choose from various chart types and data sources

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📈 Comprehensive Incident Response Measurement

Rootly enables end-to-end measurement of your incident response lifecycle - from initial alert to post-incident analysis.

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Creating Custom Analytics Dashboards

  1. Navigate to Rootly’s Metrics tab
  2. Select “New Dashboard”
  3. Click “Add Panel” and configure your visualization
  4. Choose your data source:
    • “Alerts” collection → On-call response metrics
    • “Incidents” collection → Incident response metrics
Combine both alert and incident data to get a complete picture of your response performance.

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📤 Sharing & Export Options

Share insights with stakeholders both inside and outside of Rootly: Export Options
  • Individual panels can be exported separately
  • Entire dashboards can be shared as complete reports
  • Multiple formats available for different use cases
How to Export
  1. Hover over the ⋯ (triple ellipsis) button on any panel or dashboard
  2. Select your preferred export format
  3. Share with team members or stakeholders as needed
Pro Tip: Set up automated dashboard sharing to keep leadership informed about on-call performance trends.