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Rootly’s On-Call Metrics provide comprehensive insights into your incident response performance, measuring response times and alert distribution across teams and services. Your instance comes with a pre-configured dashboard that can be fully customized to meet your analytics requirements.

Getting Started

Navigate to Metrics and select the On-Call Metrics dashboard to begin analyzing your on-call performance.

Rootly's On-Call Metrics Dashboard

📊 Default Dashboard Metrics

Your On-Call Metrics dashboard includes these key performance indicators:

Core Response Metrics

  • 📈 Total Alerts: Complete count of alerts triggered in your Rootly instance
  • ⏱️ Mean Time to Acknowledge (MTTA): Average time from alert trigger to acknowledgment
  • 🔧 Mean Time to Resolve (MTTR): Average time from alert trigger to resolution
  • 📉 Mean Time Between Failures: Average duration between alert triggers (indicates paging frequency)
  • ✅ Acknowledge Rate: Percentage of alerts acknowledged by responders

Performance by Category

  • 👤 MTTA by Responder: Individual response times per team member
  • 🔧 MTTR by Service: Resolution times broken down by affected service
  • 📊 Response Effort: Total time invested in incident response (acknowledgment to resolution)

Distribution Analytics

  • 📍 Alerts by Source: Alert volume per monitoring source
  • 👥 Alerts by Responder: Alert handling distribution across team members
  • 🚨 Alerts by Urgency: Alert breakdown by priority level
  • 🔄 Alerts by Escalation Policy: Alert volume per escalation workflow
  • 🏢 Alerts by Service: Alert distribution across your services

🎨 Customizing Your Dashboard

Your On-Call Metrics dashboard is fully customizable to match your team’s specific needs: Modify Existing Panels
  • Hover over any panel and select Settings to customize chart configurations
  • Adjust time ranges, filters, and visualization types
Add New Panels
  • Click “Add Panel” to track additional metrics important to your team
  • Choose from various chart types and data sources

📈 Comprehensive Incident Response Measurement

Rootly enables end-to-end measurement of your incident response lifecycle - from initial alert to post-incident analysis.

Creating Custom Analytics Dashboards

  1. Navigate to Rootly’s Metrics tab
  2. Select “New Dashboard”
  3. Click “Add Panel” and configure your visualization
  4. Choose your data source:
    • “Alerts” collection → On-call response metrics
    • “Incidents” collection → Incident response metrics
Combine both alert and incident data to get a complete picture of your response performance.

📤 Sharing & Export Options

Share insights with stakeholders both inside and outside of Rootly: Export Options
  • Individual panels can be exported separately
  • Entire dashboards can be shared as complete reports
  • Multiple formats available for different use cases
How to Export
  1. Hover over the (triple ellipsis) button on any panel or dashboard
  2. Select your preferred export format
  3. Share with team members or stakeholders as needed

Pro Tip: Set up automated dashboard sharing to keep leadership informed about on-call performance trends.
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