Getting Started
Navigate to Metrics and select the On-Call Metrics dashboard to begin analyzing your on-call performance.
Rootly's On-Call Metrics Dashboard
📊 Default Dashboard Metrics
Your On-Call Metrics dashboard includes these key performance indicators:Core Response Metrics
- 📈 Total Alerts: Complete count of alerts triggered in your Rootly instance
- ⏱️ Mean Time to Acknowledge (MTTA): Average time from alert trigger to acknowledgment
- 🔧 Mean Time to Resolve (MTTR): Average time from alert trigger to resolution
- 📉 Mean Time Between Failures: Average duration between alert triggers (indicates paging frequency)
- ✅ Acknowledge Rate: Percentage of alerts acknowledged by responders
Performance by Category
- 👤 MTTA by Responder: Individual response times per team member
- 🔧 MTTR by Service: Resolution times broken down by affected service
- 📊 Response Effort: Total time invested in incident response (acknowledgment to resolution)
Distribution Analytics
- 📍 Alerts by Source: Alert volume per monitoring source
- 👥 Alerts by Responder: Alert handling distribution across team members
- 🚨 Alerts by Urgency: Alert breakdown by priority level
- 🔄 Alerts by Escalation Policy: Alert volume per escalation workflow
- 🏢 Alerts by Service: Alert distribution across your services
🎨 Customizing Your Dashboard
Your On-Call Metrics dashboard is fully customizable to match your team’s specific needs: Modify Existing Panels- Hover over any panel and select Settings to customize chart configurations
- Adjust time ranges, filters, and visualization types
- Click “Add Panel” to track additional metrics important to your team
- Choose from various chart types and data sources
📈 Comprehensive Incident Response Measurement
Rootly enables end-to-end measurement of your incident response lifecycle - from initial alert to post-incident analysis.Creating Custom Analytics Dashboards
- Navigate to Rootly’s Metrics tab
- Select “New Dashboard”
- Click “Add Panel” and configure your visualization
- Choose your data source:
- “Alerts” collection → On-call response metrics
- “Incidents” collection → Incident response metrics
Combine both alert and incident data to get a complete picture of your response performance.
📤 Sharing & Export Options
Share insights with stakeholders both inside and outside of Rootly: Export Options- Individual panels can be exported separately
- Entire dashboards can be shared as complete reports
- Multiple formats available for different use cases
- Hover over the ⋯ (triple ellipsis) button on any panel or dashboard
- Select your preferred export format
- Share with team members or stakeholders as needed
Pro Tip: Set up automated dashboard sharing to keep leadership informed about on-call performance trends.