Notification Rules
Notification rules determine how you will be notified when an alert is assigned to you. This applies to both the frequency of when you’re notified, as well as which methods will be used (push notification, phone call, SMS, and/or email). You can configure your audible and quiet notification preferences separately, giving you full control over how you are paged for urgent vs. low priority alerts respectively.
Audible Notifications
Think of your Audible Notification settings for how you’ll be paged for an urgent issue. Rootly requires you to receive a Critical Alert (i.e. a push notification through our app that bypasses your Do Not Disturb settings), or a phone call if you haven’t otherwise set up the Rootly Mobile App.Quiet Notifications
Think of your Quiet Notification settings for how you’ll be paged for low criticality issues. Quiet notifications can be delivered with minimal disruption, allowing on-call responders to receive important updates without the urgency of immediate action unless necessary.Critical Alerts are designed to bypass Do Not Disturb settings, ensuring that on-call responders are reachable through calls and push notifications even during silenced periods. If you want to receive a notification through the mobile app, but respect your device’s DND settings, use the
Push Notifications setting instead.Shift Reminders
Get notified before your shift starts and ends by setting up Shift Reminders. Simply toggle on and off shift reminders and configure how you’d like to be notified. This applies to both the frequency of when you’re notified, as well as which methods will be used (push notification, phone call, SMS, email, and/or Slack).