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Migration Attributes

The following attributes will be migrated from Opsgenie to Rootly during the data transfer process.

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👥 Users

User Matching & Creation
  • Users are matched between platforms based on email addresses
  • If no match is found, new users are automatically created in Rootly
Contact Methods
  • ✅ Email addresses
  • ✅ Phone numbers
  • ✅ SMS numbers
Notification Rules
  • Notification rules are mapped when compatible between platforms
  • Incompatible rules are skipped during migration

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📅 Schedules

Schedule Components
  • ✅ Schedule configurations
  • ✅ Individual shifts
  • ✅ Rotation patterns:
    • Daily rotations
    • Weekly rotations
    • Custom rotation schedules

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🚨 Escalation Policies

  • Escalation policies are mapped with their associated schedules from Opsgenie

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Migration Process

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Step 1: Initial Consultation

During your onboarding experience, you’ll be asked about Opsgenie migration. Your onboarding representative will gather:
  • Migration scope: Which attributes you want to migrate from Opsgenie to Rootly
  • Timeline: When you’d like the migration performed

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Step 2: API Access Setup

To enable the migration, you’ll need to provide an Opsgenie API key:
  1. Navigate to Settings > App Settings > API key management in Opsgenie
  2. Click “Add new API key”
  3. Name your API key and select “Read” permissions for necessary resources
  4. Copy the generated API key
Use read-only permissions for security - migration only requires read access to your Opsgenie data.

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Step 3: Migration Execution

Once our team receives:
  • ✅ Your API key
  • ✅ Selected migration attributes
  • ✅ Preferred migration date
We’ll schedule your migration and provide confirmation once completed.
Need Help? Contact your Rootly onboarding representative or email support@rootly.com