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Create a new incident  in the web app

Customize the New Incident form in the Web app

Creating Incidents - Web app

Rootly

Welcome to Rootly's Help and Support site. This is the place to come find the information you need and answer your questions about using and configuring Rootly.

Overview

To learn more about the features available to you in Rootly, see our demo video.

Introduction to Rootly

Metrics

Contacting Support

List alert events

Retrieve alert event

List alert groups

Creates an alert group

Retrieves an alert group

Delete an alert group

Update an alert group

List alert routing rules

Creates a new alert routing rule from provided data

Creates an alert routing rule

Retrieves a specific alert routing rule by id

Retrieves an alert routing rule

Update a specific alert routing rule by id

Update an alert routing rule

Delete a specific alert routing rule by id

Delete an alert routing rule

List alert urgencies

Creates a new alert urgency from provided data

Creates an alert urgency

Retrieves an alert urgency

Update an alert urgency

Delete an alert urgency

List alert sources

Creates a new alert source from provided data

Creates an alert source

Retrieves an alert source

Update an alert source

Delete an alert source

List Incident alerts

Attach alerts to an incident from provided data

Attach alerts to an incident

List alerts

Creates an alert

Retrieves an alert

Acknowledges an alert

Resolves an alert

List audits

List authorizations

Creates a new authorization from provided data

Creates an authorization

Retrieves an authorization

Update an authorization

Delete an authorization

List Catalog Entities

Creates a new Catalog Entity from provided data

Creates a Catalog Entity

Retrieves a specific Catalog Entity by id

Retrieves a Catalog Entity

Update a catalog_entity

Delete a Catalog Entity

List catalog properties

Creates a new Catalog Entity Property from provided data

Creates a Catalog Entity Property

Retrieves a specific Catalog Entity Property by id

Retrieves a Catalog Entity Property

Update a specific Catalog Entity Property by id

Update a Catalog Entity Property

Delete a specific Catalog Entity Property by id

Delete a Catalog Entity Property

List Catalog Fields

Creates a new Catalog Field from provided data

Creates a Catalog Field

Retrieves a Catalog Field

Update a catalog_field

Delete a catalog_field

List catalogs

Creates a catalog

Retrieves a catalog

Update a catalog

Delete a catalog

List causes

Creates a cause

Retrieves a cause

Update a cause

Delete a cause

[DEPRECATED] Use form field endpoints instead. List custom field options

[DEPRECATED] List custom field options

[DEPRECATED] Use form field endpoints instead. Creates a new custom field option from provided data

[DEPRECATED] Creates a custom field option

[DEPRECATED] Use form field endpoints instead. Retrieves a specific custom field option by id

[DEPRECATED] Retrieves a custom field option

[DEPRECATED] Use form field endpoints instead. Update a specific custom field option by id

[DEPRECATED] Update a custom field option

[DEPRECATED] Use form field endpoints instead. Delete a specific Custom Field Option by id

[DEPRECATED] Delete a custom field option

[DEPRECATED] Use form field endpoints instead. List Custom fields

[DEPRECATED] List Custom Fields

[DEPRECATED] Use form field endpoints instead. Creates a new custom field from provided data

[DEPRECATED] Creates a Custom Field

[DEPRECATED] Retrieves a Custom Field

[DEPRECATED] Use form field endpoints instead. Update a specific custom field by id

[DEPRECATED] Update a Custom Field

[DEPRECATED] Use form field endpoints instead. Delete a specific custom field by id

[DEPRECATED] Delete a Custom Field

List custom forms

Creates a new custom form from provided data

Creates a custom form

Retrieves a custom form

Update a custom form

Delete a custom form

List dashboard panels

Creates a new dashboard panel from provided data

Creates a dashboard panel

Duplicates a dashboard panel

Retrieves a specific dashboard panel by id

Retrieves a dashboard panel

Update a dashboard panel

Delete a dashboard panel

List dashboards

Creates a new dashboard from provided data

Creates a dashboard

Duplicates a dashboard

Sets dashboard to user default

Retrieves a dashboard

Update a dashboard

Delete a dashboard

List environments

Creates a new environment from provided data

Creates an environment

Retrieves an environment

Update an environment

Delete an environment

List escalation policies

Creates a new escalation policy from provided data

Creates an escalation policy

Retrieves a specific escalation policy by id

Retrieves an escalation policy

Update a specific escalation policy by id

Update an escalation policy

Delete a specific escalation policy by id

Delete an escalation policy

List escalation levels for an Escalation Policy

Creates a new escalation level from provided data

Creates an escalation level for an Escalation Policy

List escalation levels for an Escalation Path

Creates an escalation level for an Escalation Path

Retrieves a specific escalation level by id

Retrieves an escalation level

Update an escalation level

Delete an escalation level

List escalation paths

Creates a new escalation path from provided data

Creates an escalation path

Retrieves a specific escalation path by id

Retrieves an escalation path

Update an escalation path

Delete an escalation path

List FormField Options

Creates a new form_field_option from provided data

Creates FormField Options

Retrieves a specific form_field_option by id

Retrieves FormField Options

Update a specific form_field_option by id

Update FormField Options

Delete a specific form_field_option by id

Delete FormField Options

List Form Set Conditions

Creates a new form_field_placement_condition from provided data

Creates a Form Set Condition

Retrieves a specific form_field_placement_condition by id

Retrieves a Form Set Condition

Update a specific form_field_placement_condition by id

Update a Form Set Condition

Delete a specific form_field_placement_condition by id

Delete a Form Set Condition

List Form Field Placements

Creates a new form_field_placement from provided data

Creates a Form Field Placement

Retrieves a specific form_field_placement by id

Retrieves a Form Field Placement

Update a specific form_field_placement by id

Update a Form Field Placement

Delete a specific form_field_placement by id

Delete a Form Field Placement

List FormField Position

Creates a new form field_position from provided data

Creates FormField Positions

Retrieves a specific form field_position by id

Retrieves a FormFieldPosition

Update a specific form_field position by id

Update a FormFieldPosition

Delete a specific form_field position by id

Delete a FormFieldPosition

List Form Fields

Creates a new form_field from provided data

Creates a Form Field

Retrieves a Form Field

Update a Form Field

Delete a Form Field

Creates a new form_set_condition from provided data

Field	Content
Title	Title of the incident. This will be used to create the channel name along with today’s date.
Summary	A summary of the incident.
Severity	Defaults: Severity level from SEV3 to SEV0
Type	The type of incident. Defaults: Cloud, Security, Customer facing, Default.
Mark as Private	Select users can create a Private Incident by checking the “Mark as Private” checkbox.

Help and Documentation

​Create a new incident in the web app

​Customize the New Incident form in the Web app

Create a new incident in the web app

Customize the New Incident form in the Web app