Learn how to configure alert urgencies.
Step 1: Create a new Alert Urgency definition
Step 2: Configure Alert Urgency on Heartbeats
Step 3: Configure Alert Urgency on Live Call Routing (required)
Step 4: Configure Alert Urgency on Alert Sources (required)
Step 5: Configuring Escalation Paths for Alert Urgency
Step 6: Configure your personal Audible Notifications and Quiet Notifications (required)