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Examples include:
  • A PagerDuty incident has been created.
  • A Datadog alert has been triggered.
  • A Zendesk ticket has been created.
Alerts can be associated with your incidents to add more context for your responders. Rootly integrates with the following providers, allowing the automated logging of alerts:
IntegrationTrigger
PagerDutyWhen a PagerDuty Incident is created
OpsgenieWhen an Opsgenie Incident is created
Splunk On-Call (VictorOps)When a VictorOps Incident is created
DatadogWhen a Datadog alert is triggered
ZendeskWhen a Zendesk ticket is created (customizable)
Nobl9When an SLO is not satisfied anymore
SentryWhen a Sentry alert is triggered
Don’t see your observability provider? Rootly can ingest alerts via generic webhooks.
Rootly automatically drops any alerts that are an exact match to another alert’s payload. This helps ensure that you aren’t managing many alerts for the exact same event.

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Alert Deduping

Sometimes your monitors will continue to send alerts into Rootly when an issue persists. Rather than creating separate Alerts in Rootly for your engineers to manage and investigate, you’re able to add the subsequent alert to the original as a duplicate event. Engineers can then use this context as they continue to investigate the original alert. Clean Shot2025 09 24at13 13 33@2x Pn Define the logic to combine alerts in Rootly Web by:
  1. Navigate to your Alert Source.
  2. Under the Events tab, toggle on Combine duplicate alerts into one alert.
  3. Set the unique identifier that Rootly will use to map alerts together.
Easily define your unique identifier: You are able to preview your Alert Source’s alerts on the right-hand side. Clicking into an alert will reveal its payload: select one of the purple pills to copy the value’s JSONPath to your clipboard to refer to it as your unique identifier.
When an alert comes in that matches another’s unique identifier, that alert will be added to the original alert’s timeline as a duplicate event and Rootly will not create a new alert: Clean Shot2025 09 24at13 34 25@2x Pn
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