PagerDuty
For a more seamless and deeper integration consider using Rootly On-call. See how Rootly On-Call compares to PagerDuty.
PagerDuty is one of many integrations supported by Rootly. With PagerDuty, you can speed up response time by automating the paging, inviting, and assigning of on-calls during incidents.
Here are some of the key features supported by the Rootly PagerDuty integration:
- Import and link services from PagerDuty into Rootly. This will allow teams to automate paging based on the impacted services.
- View on-call personnel directly from Slack.
- Automate paging to PagerDuty, by service, escalation policy, and user.
- Expedite response team assembly by auto inviting on on-call personnels and auto assigning incident roles.
- Maintain real-time incident status via two-way sync between Rootly and PagerDuty.
- Automate incident declaration on Rootly by ingesting incoming PagerDuty alerts
Please see the Installation page to get started with your PageDuty integration.
Rootly's PagerDuty integration comes with a set of commonly used default settings. See Smart Defaults page for details.
Rootly relies on workflows to automate interactions with PagerDuty. The Workflows page will walk you through how to set up commonly used workflows involving PagerDuty.
Rootly can ingest incoming PagerDuty events as alerts to automate auto incident creation and updates. The Alerts page will walk you through how to set up
If you need help or more information about this integration, please contact [email protected] or start a chat by navigating to Help > Chat with Us.
Q: PagerDuty has some incident management capabilities, how is this different?
A: When it comes to incident management capabilities, there is some overlap between Rootly and PagerDuty. However, Rootly provides a more complete and centralized incident management platform and on call solution.
Q: Should I keep paying for PagerDuty or does Rootly replace it?
A: With the release of Rootly On-Call, Rootly can serve as a wholesale replacement for PagerDuty. Check out how they compare.
Note: Rootly will continue to support integrated paging solutions like PagerDuty.
Q: I don't use PagerDuty, is that okay?
A: Robust incident management practices generally leverage an on-call provider. Rootly does not require an on-call provider if your use case does not require it.
Q: I'm getting a Failed to authenticate. Reason: Invalid Credentials message when I try to authenticate my PagerDuty account. What is happening?
A: Chances are you are trying to authenticate with a Trial PagerDuty account that has expired. Check your PD account to make sure it is still active. If that's not the case, contact us at [email protected] or start a chat by navigating to Help > Chat with Us.
