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Overview

PagerDuty is one of many integrations supported by Rootly. With PagerDuty, you can speed up response time by automating the paging, inviting, and assigning of on-calls during incidents.

Here are some of the key features supported by the Rootly PagerDuty integration:

• Import and link services from PagerDuty into Rootly. This will allow teams to automate paging based on the impacted services.
• View on-call personnel directly from Slack.
• Automate paging to PagerDuty, by service, escalation policy, and user.
• Expedite response team assembly by auto inviting on on-call personnels and auto assigning incident roles.
• Maintain real-time incident status via two-way sync between Rootly and PagerDuty.
• Automate incident declaration on Rootly by ingesting incoming PagerDuty alert

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Installation

Please see the Installation page to get started with your PageDuty integration.

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Smart Defaults

Rootly’s PagerDuty integration comes with a set of commonly used default settings. See Smart Defaults page for details.

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Workflows

Rootly relies on workflows to automate interactions with PagerDuty. The Workflows page will walk you through how to set up commonly used workflows involving PagerDuty.

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Alerts

Rootly can ingest incoming PagerDuty events as alerts to automate auto incident creation and updates. The Alerts page will walk you through how to set up

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Support

If you need help or more information about this integration, please contact support@rootly.com or start a chat by navigating to Help > Chat with Us.

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FAQs

Q: PagerDuty has some incident management capabilities, how is this different?

A: When it comes to incident management capabilities, there is some overlap between Rootly and PagerDuty. However, Rootly provides a more complete and centralized incident management platform and on call solution.

Q: Should I keep paying for PagerDuty or does Rootly replace it?

A: With the release of Rootly On-Call, Rootly can serve as a wholesale replacement for PagerDuty. Check out how they compare.

Note: Rootly will continue to support integrated paging solutions like PagerDuty.

Q: I don’t use PagerDuty, is that okay?

A: Robust incident management practices generally leverage an on-call provider. Rootly does not require an on-call provider if your use case does not require it.

Q: I’m getting a Failed to authenticate. Reason: Invalid Credentials message when I try to authenticate my PagerDuty account. What is happening?

A: Chances are you are trying to authenticate with a Trial PagerDuty account that has expired. Check your PD account to make sure it is still active. If that’s not the case, contact us at support@rootly.com or start a chat by navigating to Help > Chat with Us.