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Integration
Zendesk
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Documentation
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Integrations
Integration
Zendesk
Leverage our popular Zendesk integration for automatic ticket creation and syncing. In addition to the Rootly Zendesk integration, you can bring Rootly right into Zendesk with our new plugin from the
Zendesk Marketplace
.
Zendesk Integration Capabilities
Our
Zendesk
Integration allows you to:
Ability to create a Rootly incident directly in Zendesk.
Updating the incident’s title, description, and/or status in Rootly will also update the corresponding Zendesk ticket.
Ability to create a Rootly action item in Zendesk.
Updating an action item’s title, description, and/or status in Rootly will also update the corresponding Zendesk ticket.
Ability to view, search, and attach recent Rootly incidents in Zendesk.
Ability to view active or related Rootly incidents in Zendesk and attach them to the Zendesk ticket.
Limitations include:
Changing Zendesk incident ticket attributes will not update incident attributes in Rootly.
Changing the Zendesk action item ticket status will not update the action item status in Rootly.
Setting Up
We recommend that you integrate with a
service account
to ensure the integration continues to work if a user leaves your organization.
To complete the integration setup, you will need to complete the following steps:
Navigate to
Integrations —> Ticketing
Select the
Zendesk
integration.
Enter your
Subdomain
.
Click ‘
Connect
’.
Permissions
Following oauth2 scopes are required
Copy
Ask AI
users:
read
tickets:
write
webhooks:
write
triggers:
write
Uninstall
You can
uninstall
this integration in the integrations panel by clicking
Configure > Delete
Support
If you need help or more information about this integration, please contact
support@rootly.com
.
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