Leverage our popular Zendesk integration for automatic ticket creation and syncing. In addition to the Rootly Zendesk integration, you can bring Rootly right into Zendesk with our new plugin from the Zendesk Marketplace.

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Integration Capabilities

Our Zendesk Integration allows you to:
  • Ability to create a Rootly incident directly in Zendesk.
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  • Updating the incident’s title, description, and/or status in Rootly will also update the corresponding Zendesk ticket.
  • Ability to create a Rootly action item in Zendesk.
  • Updating an action item’s title, description, and/or status in Rootly will also update the corresponding Zendesk ticket.
  • Ability to view, search, and attach recent Rootly incidents in Zendesk.
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  • Ability to view active or related Rootly incidents in Zendesk and attach them to the Zendesk ticket.
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Limitations include:
  • Changing Zendesk incident ticket attributes will not update incident attributes in Rootly.
  • Changing the Zendesk action item ticket status will not update the action item status in Rootly.

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Setting Up

We recommend that you integrate with a service account to ensure the integration continues to work if a user leaves your organization.
To complete the integration setup, you will need to complete the following steps:
  1. Navigate to Integrations —> Ticketing
  2. Select the Zendesk integration.
  3. Enter your Subdomain.
  4. Click ‘Connect’.
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Permissions

Following oauth2 scopes are required 
users:read
tickets:write
webhooks:write
triggers:write
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Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete

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Support

If you need help or more information about this integration, please contact support@rootly.com.