Zendesk

7min

Why
Zendesk Integration allows you to:
Creating an incident in Rootly will create a ticket in Zendesk if you choose to.
Creating an action item in Rootly will create a ticket in Zendesk if you choose to.
Changing incident title, description, status in Rootly will update the ticket in Zendesk.
Changing action item title, description, status in Rootly will update the ticket in Zendesk.
Changing Zendesk incident ticket attributes will not update incident attributes in Rootly.
Changing Zendesk action item ticket status will not update action item status in Rootly.
Installation
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We recommend you integrating with a service account to make sure the integration doesn't break if a user leaves your company.
Settings
In order to complete the setup you will have to tell us what is your Zendesk subdomain:﻿
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Permissions
Following oauth2 scopes are required
ruby
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users:read
tickets:write
webhooks:write
triggers:write
users:read
tickets:write
webhooks:write
triggers:write
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Uninstall
You can uninstall this integration in the integrations panel by clicking Configure > Delete
Support
If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.