Opsgenie

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Why

Opsgenie Integration allows you to:

• Import Opsgenie services into Rootly Services.
• Create a Rootly alert when creating an incident in Opsgenie.
• Create a Opsgenie incident when creating an incident in Rootly.
• Resolve a Opsgenie incident right from Rootly.
• Page Directly from Slack ( if Slack Integration enabled ).

Note: This integration required an Opsgenie account with at least the Standard plan. https://www.atlassian.com/software/opsgenie/pricing

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Installation

You can setup this integration as a logged in admin user in the integrations page:

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Import or link services

You can import your current Opsgenie services or link existing services with Opsgenie services from the services page.

Every time and incident will be created with a service linked to Opsgenie, the team associated with this service in Opsgenie will be paged.

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Configuration

Log into your Opsgenie account then navigate to Settings > Integrations > New Integration

Select the API integration tile

Access Rights needs to be: Read, Create and Update, Configuration Access

Note: The API Key would need to be a Global key and can not be scoped to a Team.

Copy the API integration key back into Rootly

Let’s now configure webhooks:

Add webhook as below:

All done !

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Auto Assign On-calls to Incident Roles

If you’d like to automatically assign on-calls of a given Opsgenie Schedule to an Incident Role (e.g. Commander), please follow the instructions on the PagerDuty integration page.

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Paging Automatically via Genius Workflows

Set up automated workflows to page various on-call schedules and escalation policies based on the condition of an incident (e.g SEV1 or greater pages Infrastructure).

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Paging

You can page Opsgenie teams right from Slack using our integration.

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Support

If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.