Opsgenie

Why

Opsgenie Integration allows you to:

  • Import Opsgenie services into Rootly Services.
  • Create a Rootly alert when creating an incident in Opsgenie.
  • Create a Opsgenie incident when creating an incident in Rootly.
  • Resolve a Opsgenie incident right from Rootly.
  • Page Directly from Slack ( if Slack Integration enabled ).

Note: This integration required an Opsgenie account with at least the Standard plan. https://www.atlassian.com/software/opsgenie/pricing



Installation

You can setup this integration as a logged in admin user in the integrations page:

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You can import your current Opsgenie services or link existing services with Opsgenie services from the services page.

Every time and incident will be created with a service linked to Opsgenie, the team associated with this service in Opsgenie will be paged.

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Configuration

Log into your Opsgenie account and create an API Key.

Access Rights needs to be: Read, Create and Update, Configuration Access

Configuration Access is required as that is what provides true read/write access for Rootly to see your users, teams, and on-call schedules. Opsgenie has an odd name here for it.

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Insert the generated API key into the integration settings:

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Let's now configure webhooks:

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Add webhook as below:

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All done !



Auto Assign On-calls to Incident Roles

If you'd like to automatically assign on-calls of a given Opsgenie Schedule to an Incident Role (e.g. Commander), please follow the instructions on the PagerDuty integration page.

Paging Automatically via Genius Workflows

Set up automated workflows to page various on-call schedules and escalation policies based on the condition of an incident (e.g SEV1 or greater pages Infrastructure).

Paging

You can page Opsgenie teams right from Slack using our integration.

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Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.