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Introduction

The Rollbar integration connects Rootly with your Rollbar error monitoring so teams can receive error events as alerts in Rootly and automate incident response from application exceptions and regressions. With the Rollbar integration, you can:
  • Ingest Rollbar error events as Rootly alerts
  • Automatically resolve Rootly alerts when Rollbar sends a resolved_item event
  • Use alert workflows to create incidents when error thresholds are exceeded
  • Filter and route alerts by environment, error level, and project

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Before You Begin

Before setting up the integration, make sure you have:
  • A Rootly account with permission to manage integrations
  • Admin access to your Rollbar project settings
  • The webhook URL and secret from your Rootly Rollbar integration page
You can find your webhook URL and secret by navigating to Integrations > Rollbar > Configure in Rootly.

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Installation

Open the Rollbar integration in Rootly

Navigate to the integrations page in Rootly and select Rollbar. Copy the webhook URL and secret shown in the configuration modal.

Open Rollbar notification settings

In Rollbar, navigate to your project notification settings:
https://rollbar.com/<your-company-slug>/<your-project-slug>/settings/notifications/
Rollbar project notification settings

Add a Webhook notification

Select Webhook from the list of notification channels.
Rollbar webhook channel option

Configure the webhook URL

Enter the webhook URL from your Rootly Rollbar integration settings.
Rollbar webhook URL configuration
Rollbar webhook configuration details

Enable notification rules

Select which Rollbar event types should be sent to Rootly. See the Supported Events section below for the full list of supported events.
Rootly does not support deploy events. Enabling deploy notifications will result in those events being ignored.
Rollbar notification rules configuration

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Supported Events

Rootly accepts the following Rollbar event types:
EventDescription
new_itemA new error or issue is first seen
occurrenceAn error occurrence is recorded
reactivated_itemA previously resolved issue reactivates
reopened_itemA resolved issue is manually reopened
resolved_itemAn issue is resolved in Rollbar
item_velocityAn issue exceeds an occurrence threshold
exp_repeat_itemAn issue repeats at an exponential rate
testA test notification from Rollbar
When Rootly receives a resolved_item event, the corresponding Rootly alert is automatically resolved. All other supported events create or update an alert in the open state.

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How Alerts Are Mapped

Rootly extracts the following fields from each Rollbar event:
  • Summary — prefixed with [New issue] followed by the issue title
  • External ID — the Rollbar item id, used to deduplicate and match resolve events
  • Labels — level, environment, type, status, total_occurrences, and project_id are attached as Rootly alert labels
Rollbar environment and level values are available as alert labels in Rootly. Use them in workflow run conditions to route production critical errors differently from development warnings.

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Troubleshooting

Confirm the webhook URL in Rollbar matches the one shown in your Rootly integration settings. Verify that at least one notification rule is enabled and that the rule conditions are being met by your Rollbar events.
Ensure the resolved_item notification rule is enabled in Rollbar. Rootly only resolves alerts when it receives this specific event type. Manual resolutions in Rollbar that do not trigger the webhook will not resolve the corresponding Rootly alert.
Rootly does not process deploy events. If deploy notifications are enabled in Rollbar, those events will be received but ignored by Rootly. Disable the deploy notification rule in Rollbar to avoid unnecessary webhook traffic.
Rollbar test events are supported and should create a test alert in Rootly. If the test event is not appearing, verify the webhook URL and check that the integration is active in Rootly.

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Uninstall

To remove the Rollbar integration, open the integrations panel in Rootly and select Configure > Delete.