Features and Benefits
Trigger an incident directly from Cortex - Identify service issues and escalate them to Rootly without switching tools, keeping response times low. Automated Incident Routing - Ensure incident alerts immediately reach the right team via Cortex’s automated service ownership data, eliminating delays and guesswork. View incident data on entity pages in Cortex - View real-time service ownership, dependencies, and operational insights from Cortex directly within Rootly’s incident workflow. Create Scorecards - Create Scorecard rules and write CQL queries based on Rootly incidents. Comprehensive Post-Incident Analysis - Leverage Rootly’s automated retrospectives alongside Cortex’s full historical service data to enhance post-incident learning and future preparedness. Minimize Context-Switching - Reduce tool-hopping and keep your teams focused by consolidating incident management into one streamlined workflow. Unique Incident Catalog Support - Unlike Cortex, Rootly provides built-in support for incidents within the catalog list, making it the only integration that ensures a unified view of active incidents alongside service ownership and operational data.Requirements
- Cortex admin
- Rootly admin or owner