Cortex is an Internal Developer Portal. 

The Rootly + Cortex integration allows you to manage and organize incidents with efficiency and ease. 

The unique combination of Cortex’s in-depth service insights and Rootly’s automated incident management eliminates the friction of context-switching and ensures your teams have the right information at the right time.

Features and Benefits

Trigger an incident directly from Cortex - Identify service issues and escalate them to Rootly without switching tools, keeping response times low. 

Automated Incident Routing - Ensure incident alerts immediately reach the right team via Cortex’s automated service ownership data, eliminating delays and guesswork.

View incident data on entity pages in Cortex - View real-time service ownership, dependencies, and operational insights from Cortex directly within Rootly’s incident workflow. 

Create Scorecards - Create Scorecard rules and write CQL queries based on Rootly incidents.

Comprehensive Post-Incident Analysis - Leverage Rootly’s automated retrospectives alongside Cortex’s full historical service data to enhance post-incident learning and future preparedness. 

Minimize Context-Switching - Reduce tool-hopping and keep your teams focused by consolidating incident management into one streamlined workflow. 

Unique Incident Catalog Support - Unlike Cortex, Rootly provides built-in support for incidents within the catalog list, making it the only integration that ensures a unified view of active incidents alongside service ownership and operational data.

Requirements

  • Cortex admin
  • Rootly admin or owner

Installation

Cortex integration setup

Support

The Cortex team built this integration and actively manages it. For help, email help@cortex.io.

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