What is Cortex?
Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.Integration Overview
The Rootly + Cortex integration is bidirectional, meaning data flows in both directions to create a seamless experience:Cortex to Rootly
Sync your Cortex Catalogs into Rootly
Rootly to Cortex
Display Rootly incident data within Cortex portal
How It Works
Cortex → Rootly (Catalog Sync)
Rootly imports your Cortex catalogs, making Cortex the source of truth for your Catalog data in Rootly. What gets synced:- Cortex entities become Rootly entities, including all properties
- Changes made in Cortex are synced in Rootly
Rootly → Cortex (Incident Display)
Cortex pulls incident data from Rootly and displays it within your Internal Developer Portal. What you can do:- View active incidents on service pages in Cortex
- Create Rootly incidents directly from Cortex
- Build scorecards based on Rootly incident metrics
- Track service reliability using incident data
Key Benefits
Unified Catalog
Use Cortex as your single source of truth for your Rootly Catalog. When you update an entity in Cortex, the changes automatically flow to Rootly, ensuring consistency across your incident management workflow.Reduced Context Switching
Developers and on-call engineers can stay in Cortex while accessing incident information. Create incidents, check incident history, and view operational metrics without switching tools.Automated Service Ownership
Leverage Cortex’s ownership data to automatically route incidents to the right teams. For example, when an incident affects a service, Rootly knows exactly who owns it based on Cortex’s catalog.Data-Driven Reliability
Build Cortex scorecards using Rootly incident data to measure and improve service reliability. Track MTTR, incident frequency, and operational maturity across all your entities.Which Integration Do I Need?
Both! The integrations work together to provide the complete experience:| If you want to… | You need… |
|---|---|
| Keep entities in sync | Cortex → Rootly |
| View incidents in Cortex portal | Rootly → Cortex |
| Link incidents to Cortex services | Cortex → Rootly |
| Create incidents from Cortex | Rootly → Cortex |
| Build reliability scorecards | Rootly → Cortex |
The Cortex → Rootly integration is configured in Rootly. The Rootly → Cortex integration is configured in Cortex and maintained by the Cortex team.
Getting Started
Step 1: Sync Entities from Cortex
Start by setting up the Cortex → Rootly integration to import your catalogs. This lets you build your incident response process around your business entities as defined in Cortex.Step 2: Display Incidents in Cortex
Next, configure the Rootly → Cortex integration in Cortex to display incident data within your portal.Step 3: Leverage the Combined Power
Once both directions are configured:- Entities in Rootly stay in sync with Cortex
- Incidents in Rootly appear on entity pages in Cortex
- Teams can work from either tool seamlessly
Support
For Entity Sync (Cortex → Rootly)
This integration is built and maintained by Rootly.- Contact Rootly support through your account
- Visit Rootly documentation
For Incident Display (Rootly → Cortex)
This integration is built and maintained by Cortex.- Email: help@cortex.io
- Visit Cortex integration docs