5min
Email Integration allows you to:
- Create incidents by sending an email.
You can setup this integration as a logged in admin user in the integrations page:
![Document image Document image](https://images.archbee.com/8_w24B7qUsOA0oEkiqb_I/X7wMR1ykJ3PT1KhdaW8Bo_image.png?format=webp)
Now you should have a generated email alias tied to your team.
![Document image Document image](https://images.archbee.com/8_w24B7qUsOA0oEkiqb_I/Jr8F1b3lcX-E_PwTxLqEU_image.png?format=webp)
Let's send our email !
![Document image Document image](https://images.archbee.com/8_w24B7qUsOA0oEkiqb_I/CRTfsyZMuDWOeN4DIS7yd_image.png?format=webp)
Rootly will automatically detect the incident severity in the mail subject and map accordingly:
For example:
- [SEV0] Shopping cart is showing empty items will be mapped to severity SEV0 (if exist in your configuration).
- [SEV1] Shopping cart is showing empty items will be mapped to severity SEV1 (if exist in your configuration).
- Shopping cart is showing empty items [SEV0] will be mapped to severity SEV0 (if exist in your configuration).
- Shopping cart is showing empty items, this is a sev1 will be mapped to severity SEV1 (if exist in your configuration).
- Shopping cart is showing empty items won't be mapped to any severity.
You can respond to an incident email and we will add it to your timeline for you !
![Document image Document image](https://images.archbee.com/8_w24B7qUsOA0oEkiqb_I/MmGMEtctddywq8sP1MB1k_image.png?format=webp)
If you need help or more information about this integration, please contact [email protected] or use the lower right chat widget to get connected with an engineer.