Email

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Why

Email Integration allows you to:

• Create incidents by sending an email.

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Installation

You can setup this integration as a logged in admin user in the integrations page:

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Create an incident

Now you should have a generated email alias tied to your team.

Let’s send our email!

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Specify a severity

Rootly will automatically detect the incident severity in the mail subject and map accordingly:

For example:

• [SEV0] Shopping cart is showing empty items will be mapped to severity SEV0 (if exist in your configuration).
• [SEV1] Shopping cart is showing empty items will be mapped to severity SEV1 (if exist in your configuration).
• Shopping cart is showing empty items [SEV0] will be mapped to severity SEV0 (if exist in your configuration).
• Shopping cart is showing empty items, this is a sev1 will be mapped to severity SEV1 (if exist in your configuration).
• Shopping cart is showing empty items won’t be mapped to any severity.

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Add emails to the timeline

You can respond to an incident email and we will add it to your timeline for you !

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Support

If you need help or more information about this integration, please contact support@rootly.com or use the lower right chat widget to get connected with an engineer.