Email Integration allows you to:
- Create incidents by sending an email.
You can setup this integration as a logged in admin user in the integrations page:
Now you should have a generated email alias tied to your team.
Let's send our email !
Rootly will automatically detect the incident severity in the mail subject and map accordingly:
For example:
- [SEV0] Shopping cart is showing empty items will be mapped to severity SEV0 (if exist in your configuration).
- [SEV1] Shopping cart is showing empty items will be mapped to severity SEV1 (if exist in your configuration).
- Shopping cart is showing empty items [SEV0] will be mapped to severity SEV0 (if exist in your configuration).
- Shopping cart is showing empty items, this is a sev1 will be mapped to severity SEV1 (if exist in your configuration).
- Shopping cart is showing empty items won't be mapped to any severity.
You can respond to an incident email and we will add it to your timeline for you !
If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.