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Email
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Integrations
Integration
Email
Why
Email
Integration allows you to:
Create incidents by sending an email.
Installation
You can setup this integration as a
logged in admin user
in the integrations page:
Create an incident
Now you should have a generated
email alias
tied to your team.
Let’s send our email!
Specify a severity
Rootly will
automatically detect
the incident
severity
in the mail
subject
and map accordingly:
For example:
[SEV0] Shopping cart is showing empty items
will be mapped
to severity
SEV0
(if exist in your configuration).
[SEV1] Shopping cart is showing empty items
will be mapped
to severity
SEV1
(if exist in your configuration).
Shopping cart is showing empty items [SEV0]
will be mapped
to severity
SEV0
(if exist in your configuration).
Shopping cart is showing empty items, this is a sev1
will be mapped
to severity
SEV1
(if exist in your configuration).
Shopping cart is showing empty items
won’t be mapped
to any severity.
Add emails to the timeline
You can respond to an incident email and we will add it to your timeline for you !
Support
If you need help or more information about this integration, please contact
support@rootly.com
or use the
lower right chat widget
to get connected with an engineer.
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