alert.*
JSON
{
"event": {
"id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
"type": "alert.created",
"issued_at": "2022-11-27T19:15:29.546-08:00",
},
"data": {
"id": "13c82722-ec52-4eda-aaa2-771f7c81c01c",
"team_id": 1,
"source": "pagerduty",
"status": "triggered",
"summary": "database-prod-002 Memory threshold over 85%",
"labels": [],
"data": {
"hello": "world"
},
"external_id": "Q1IC19Z6U7MIQB",
"external_url": "https://rootly.pagerduty.com/alerts/Q1IC19Z6U7MIQB",
"webhook_type": null,
"webhook_id": null,
"webhook_idempotency_key": null,
"started_at": "2022-11-27T19:15:29.546-08:00",
"ended_at": null,
"deleted_at": null,
"created_at": "2022-11-27T19:15:29.546-08:00",
"updated_at": "2022-11-27T19:15:29.546-08:00",
"events": [
{
"id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
"alert_id": "13c82722-ec52-4eda-aaa2-771f7c81c01c",
"kind": "informational",
"source": "rootly",
"action": "created",
"details": null,
"user_id": 7,
"incident_ids": [],
"created_at": "2022-11-27T19:15:29.546-08:00",
"updated_at": "2022-11-27T19:15:29.546-08:00"
}
]
}
}
genius_workflow_run.*
- genius_workflow_run.queued
- genius_workflow_run.started
- genius_workflow_run.completed
- genius_workflow_run.failed
- genius_workflow_run.canceled
JSON
{
"event":{
"id":"88a53013-05dc-44df-bb4f-c68d890f8bf9",
"type":"genius_workflow_run.queued",
"issued_at":"2022-12-19T08:02:03.067-08:00"
},
"data":{
"id":"daf992ed-df23-41df-a72c-438616b4f6dc",
"kind":"incident",
"status":"queued",
"status_message": null,
"user_id":3186,
"genius_workflow_id":"a1b76e56-e1ab-4b36-856f-b6481251c698",
"genius_workflow_name":"Send Email when incident starts",
"queued_at":"2022-12-19T08:02:03.031-08:00",
"started_at":null,
"completed_at":null,
"failed_at":null,
"canceled_at":null,
"triggered_by":"system",
"created_at":"2022-12-19T08:02:03.031-08:00",
"updated_at":"2022-12-19T08:02:03.031-08:00",
"incident_id":"5c80f5a1-9389-4970-bb49-8268acf2954f",
"incident_action_item_id":null,
"incident_post_mortem_id":null,
"alert_id":null,
"pulse_id":null
}
}
JSON
{
"event":{
"id":"76376d80-29e4-4aaf-8295-c12f111cf5eb",
"type":"genius_workflow_run.started",
"issued_at":"2022-12-19T08:04:55.249-08:00"
},
"data":{
"id":"ff3021be-6ac2-4253-afbe-ae866c0c75a3",
"kind":"incident",
"status":"started",
"status_message": null,
"user_id":3186,
"genius_workflow_id":"a1b76e56-e1ab-4b36-856f-b6481251c698",
"genius_workflow_name":"Send Email when incident starts",
"queued_at":"2022-12-19T08:04:55.196-08:00",
"started_at":"2022-12-19T08:04:55.220-08:00",
"completed_at":null,
"failed_at":null,
"canceled_at":null,
"triggered_by":"user",
"status":"started",
"created_at":"2022-12-19T08:04:55.196-08:00",
"updated_at":"2022-12-19T08:04:55.226-08:00",
"incident_id":"5c80f5a1-9389-4970-bb49-8268acf2954f",
"incident_action_item_id":null,
"incident_post_mortem_id":null,
"alert_id":null,
"pulse_id":null
}
}
JSON
{
"event":{
"id":"ae55dd1a-9bde-4a98-bd42-61df1e8dd80f",
"type":"genius_workflow_run.completed",
"issued_at":"2022-12-19T08:06:35.911-08:00"
},
"data":{
"id":"4cd6046c-9ed9-423e-8145-a1891f82ac57",
"kind":"incident",
"status":"completed",
"status_message": null,
"user_id":3186,
"genius_workflow_id":"678fbb8a-23bc-4fcf-8d46-b1833698b75b",
"genius_workflow_name":"Send Email when incident starts",
"queued_at":"2022-12-19T08:06:33.493-08:00",
"started_at":"2022-12-19T08:06:33.512-08:00",
"completed_at":"2022-12-19T08:06:35.887-08:00",
"failed_at":null,
"canceled_at":null,
"triggered_by":"user",
"created_at":"2022-12-19T08:06:33.493-08:00",
"updated_at":"2022-12-19T08:06:35.887-08:00",
"incident_id":"5c80f5a1-9389-4970-bb49-8268acf2954f",
"incident_action_item_id":null,
"incident_post_mortem_id":null,
"alert_id":null,
"pulse_id":null
}
}
JSON
{
"event":{
"id":"1562f78b-18fa-4d9f-a765-24e6dfba9794",
"type":"genius_workflow_run.failed",
"issued_at":"2022-12-19T08:08:18.521-08:00"
},
"data":{
"id":"3ceebcf1-e82f-4dfe-97da-69cd0678696d",
"kind":"incident",
"status":"failed",
"status_message": null,
"user_id":3186,
"genius_workflow_id":"a1b76e56-e1ab-4b36-856f-b6481251c698",
"genius_workflow_name":"Send Email when incident starts",
"queued_at":"2022-12-19T08:08:17.890-08:00",
"started_at":"2022-12-19T08:08:17.908-08:00",
"completed_at":null,
"failed_at":"2022-12-19T08:08:18.498-08:00",
"canceled_at":null,
"triggered_by":"user",
"created_at":"2022-12-19T08:08:17.890-08:00",
"updated_at":"2022-12-19T08:08:18.498-08:00",
"incident_id":"5c80f5a1-9389-4970-bb49-8268acf2954f",
"incident_action_item_id":null,
"incident_post_mortem_id":null,
"alert_id":null,
"pulse_id":null
}
}
JSON
{
"event":{
"id":"4b3d9e46-1a59-44a7-914d-b1758216b8d5",
"type":"genius_workflow_run.canceled",
"issued_at":"2022-12-19T11:09:16.508-05:00"
},
"data":{
"id":"e9269feb-1f2b-4d35-9181-f6842361ec62",
"kind":"incident",
"status":"canceled",
"status_message": null,
"user_id":3186,
"genius_workflow_id":"554f0a33-c05b-4352-87d4-1ec0332431bd",
"genius_workflow_name":"Send Email when incident starts",
"queued_at":"2022-12-19T11:02:04.659-05:00",
"started_at":null,
"completed_at":null,
"failed_at":null,
"canceled_at":"2022-12-19T11:09:16.480-05:00",
"triggered_by":"system",
"created_at":"2022-12-19T11:02:04.659-05:00",
"updated_at":"2022-12-19T11:09:16.480-05:00",
"incident_id":"5c80f5a1-9389-4970-bb49-8268acf2954f",
"incident_action_item_id":null,
"incident_post_mortem_id":null,
"alert_id":null,
"pulse_id":null
}
}
incident.*
JSON
{
"event": {
"id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
"type": "incident.created",
"issued_at": "2022-11-27T19:44:33.633-08:00",
},
"data": {
"id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"sequential_id": 19,
"title": "Sparkling Frost",
"slug": "sparkling-frost",
"kind": "normal",
"private": false,
"summary": null,
"status": "started",
"url": "http://localhost:3000/account/incidents/19-sparkling-frost",
"short_url": null,
"mitigation_message": null,
"resolution_message": null,
"cancellation_message": null,
"public_title": null,
"zoom_meeting_id": null,
"zoom_meeting_start_url": null,
"zoom_meeting_join_url": null,
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"jira_issue_id": null,
"jira_issue_url": null,
"google_meeting_id": null,
"google_meeting_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"slack_channel_name": null,
"slack_channel_id": null,
"slack_channel_url": null,
"slack_channel_short_url": null,
"service_now_incident_id": null,
"service_now_incident_key": null,
"service_now_incident_url": null,
"opsgenie_incident_id": null,
"opsgenie_incident_url": null,
"opsgenie_alert_id": null,
"opsgenie_alert_url": null,
"victor_ops_incident_id": null,
"victor_ops_incident_url": null,
"pagerduty_incident_id": null,
"pagerduty_incident_url": null,
"mattermost_channel_id": null,
"mattermost_channel_name": null,
"mattermost_channel_url": null,
"confluence_page_id": null,
"confluence_page_url": null,
"quip_page_id": null,
"quip_page_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"google_drive_id": null,
"google_drive_url": null,
"datadog_notebook_id": null,
"datadog_notebook_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"started_at": "2022-11-27T19:36:00.000-08:00",
"detected_at": null,
"acknowledged_at": null,
"mitigated_at": null,
"resolved_at": null,
"cancelled_at": null,
"created_at": "2022-11-27T19:36:49.779-08:00",
"updated_at": "2022-11-27T19:36:49.779-08:00",
"labels": {
},
"severity": null,
"user": {
"id": 7,
"name": "John Doe",
"email": "demo@rootly.com",
"full_name": "John Doe",
"full_name_with_team": "[rootly.com] John Doe",
"slack_id": null
},
"started_by": {
"id": 7,
"name": "John Doe",
"email": "demo@rootly.com",
"full_name": "John Doe",
"full_name_with_team": "[rootly.com] John Doe",
"slack_id": null
},
"mitigated_by": null,
"resolved_by": null,
"cancelled_by": null,
"roles": [
{
"id": "e5c83728-78b9-495f-bdc5-55b3db047339"
},
{
"id": "45602201-6cb9-4567-abd6-293096d880ef"
}
],
"environments": [
],
"incident_types": [
],
"services": [
],
"functionalities": [
],
"groups": [
],
"events": [
{
"id": "01608451-5926-41ea-88b0-5af2f3cf5f79",
"event": "John Doe created this incident",
"event_raw": "John Doe created this incident",
"kind": "event",
"source": "web",
"visibility": "external",
"occurred_at": "2022-11-27T19:36:49.779-08:00",
"created_at": "2022-11-27T19:36:49.779-08:00",
"updated_at": "2022-11-27T19:36:49.884-08:00"
},
{
"id": "42a1a95d-5ae2-4b74-a8dd-af675311769a",
"event": "Started date has been set to <span class=\"badge badge-info-inverted\">November 27 7:36 PM PST</span>",
"event_raw": "Started date has been set to November 27 7:36 PM PST",
"kind": "trail",
"source": "web",
"visibility": "internal",
"occurred_at": "2022-11-27T19:36:49.955-08:00",
"created_at": "2022-11-27T19:36:49.955-08:00",
"updated_at": "2022-11-27T19:36:49.955-08:00"
}
],
"action_items": [
{
"id": "a3121c52-39a8-4ba4-aef4-e33e6c6bcbdc",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"description": null,
"summary": "Tasks can be customized in Rootly",
"kind": "task",
"priority": "medium",
"status": "open",
"due_date": null,
"jira_issue_id": null,
"jira_issue_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"created_at": "2022-11-27T19:15:07.651-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
},
{
"id": "70ef7704-aecb-401a-833d-edaf8aaa9d86",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"description": null,
"summary": "Update `/incident summary`",
"kind": "task",
"priority": "medium",
"status": "open",
"due_date": null,
"jira_issue_id": null,
"jira_issue_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"created_at": "2022-11-27T19:15:07.626-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
},
{
"id": "368921f4-419c-4df3-92a2-006c3882dc70",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"description": null,
"summary": "Ensure roles are assigned",
"kind": "task",
"priority": "medium",
"status": "open",
"due_date": null,
"jira_issue_id": null,
"jira_issue_url": null,
"asana_task_id": null,
"asana_task_url": null,
"github_issue_id": null,
"github_issue_url": null,
"shortcut_story_id": null,
"shortcut_story_url": null,
"shortcut_task_id": null,
"shortcut_task_url": null,
"trello_card_id": null,
"trello_card_url": null,
"linear_issue_id": null,
"linear_issue_url": null,
"zendesk_ticket_id": null,
"zendesk_ticket_url": null,
"airtable_base_key": null,
"airtable_table_name": null,
"airtable_record_id": null,
"airtable_record_url": null,
"freshservice_ticket_id": null,
"freshservice_ticket_url": null,
"freshservice_task_id": null,
"freshservice_task_url": null,
"created_at": "2022-11-27T19:15:07.601-08:00",
"updated_at": "2022-11-27T19:15:07.651-08:00"
}
],
"form_field_selections": [
],
"feedbacks": [
],
"incident_post_mortem": null
}
}
When custom fields on action items are enabled for your team, each follow-up in the Free-text, number, and date fields populate
action_items array ("kind": "follow_up") also carries a custom_field_selections array. Tasks ("kind": "task") do not. Each entry looks like:JSON
"custom_field_selections": [
{
"id": "b1e0c1a2-9f3c-4a7e-8d21-4f2a6b7c8d90",
"value": "Payments",
"form_field": {
"id": "9f3c4a7e-8d21-4f2a-6b7c-8d90b1e0c1a2",
"name": "Business Unit",
"slug": "business-unit"
},
"selected_options": [],
"selected_users": [],
"selected_groups": [],
"selected_services": [],
"selected_functionalities": [],
"selected_catalog_entities": [],
"selected_environments": [],
"selected_causes": [],
"selected_incident_types": []
}
]
value; reference-type fields (user, team, service, catalog entity, environment, cause, incident type) populate the matching selected_* array instead.incident_post_mortem.*
JSON
{
"event": {
"id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
"type": "incident_post_mortem.created",
"issued_at": "2022-11-27T19:36:00.000-08:00",
},
"data": {
"id": "2c7497e5-5d15-4fa4-aeac-cac063aafe19",
"incident_id": "b7eed587-50e6-44fe-b010-7a2bb05d737a",
"title": "Sparkling Frost",
"status": "draft",
"url": "http://rootly.com/account/incidents/19-sparkling-frost/postmortem_url",
"short_url": null,
"content": "<h1>{{incident.created_at | date: \"%Y-%m-%d\"}} - {{incident.title}}</h1>\n<h1><strong>Leadup</strong></h1>\n<br><span style=\"color: #7a869a\">Describe the circumstances that led to this incident</span><br><br>\n<h1><strong>Fault</strong></h1>\n<br><span style=\"color: #7a869a\">Describe what failed to work as expected</span><br><br>\n<h1><strong>Detection</strong></h1>\n<br><span style=\"color: #7a869a\">Describe how the incident was detected</span><br><br>\n<h1><strong>Root causes</strong></h1>\n<br><span style=\"color: #7a869a\">Run a 5-whys analysis to understand the true causes of the incident</span><br><br>\n<h1><strong>Mitigation and resolution</strong></h1>\n<br><span style=\"color: #7a869a\">What steps did you take to resolve this incident?</span><br><br>\n<h1><strong>Lessons learnt</strong></h1>\n<br><span style=\"color: #7a869a\">What went well? What could have gone better? What else did you learn?</span><br><br>",
"published_at": null,
"started_at": "2022-11-27T19:36:00.000-08:00",
"mitigated_at": "2022-11-27T19:44:32.156-08:00",
"resolved_at": "2022-11-27T19:44:32.156-08:00",
"cancelled_at": null,
"show_timeline": true,
"show_timeline_starred_only": false,
"show_timeline_genius": true,
"show_timeline_trail": true,
"show_timeline_tasks": true,
"show_timeline_action_items": true,
"show_functionalities_impacted": true,
"show_services_impacted": true,
"show_groups_impacted": true,
"show_action_items": true,
"created_at": "2022-11-27T19:36:49.779-08:00",
"updated_at": "2022-11-27T19:44:32.177-08:00"
}
}
pulse.*
JSON
{
"event": {
"id": "9839c4ca-5e7b-416d-ad95-d09ae0c8eead",
"type": "pulse.created",
"issued_at": "2022-11-27T19:15:30.995-08:00",
},
"data": {
"id": "aa1cab03-00e7-4578-b1ae-72ad9ae417c6",
"team_id": 1,
"pulse_trail_id": "b59bfcb7-89ed-4641-b288-5ce1bb3dd801",
"summary": "Deployed to Kubernetes",
"labels": [
{
"key": "label1",
"value": "value1"
},
{
"key": "label2",
"value": "value2"
}
],
"data": {
"hello": "world"
},
"external_id": null,
"started_at": "2022-11-27T19:15:30.995-08:00",
"ended_at": null,
"deleted_at": null,
"created_at": "2022-11-27T19:15:30.995-08:00",
"updated_at": "2022-11-27T19:15:30.995-08:00",
"webhook_type": null,
"webhook_id": null,
"webhook_idempotency_key": null,
"external_url": null,
"source": "k8s",
"refs": [
{
"key": "image",
"value": "registry.rootly.com/rootly/my-service:cd6214"
}
]
}
}