Workflows

"custom_fields": {
    "4578152156": "Not Started", // For textfield type
    "5678904321": "On Hold", // For textfield type
    "5678904322": "1004598149" // For single enum type
    "5678904322": ["459021796", "1004598149"] // For multi enum type
},

"custom_fields": {
    "4578152156": "{{ incident.severity }}", // For textfield type
    "5678904321": "{{ incident.status }}", // For textfield type
},

"custom_fields": {
    "4578152156": "{{ incident.severity }}", // For textfield type
    // For single enum type
    {% if incident.severity == "sev0" %}
        "5678904322": "1004598149" // Custom Field ID <=> Enum ID
    {% elsif incident.severity == "sev1" %}
        "5678904322": "1004598149" // Custom Field ID <=> Enum ID
    {% endif %}
},