On-Call Shifts allows users to view their current and upcoming on-call shifts and those of other users in a single, easy-to-use page.

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On-Call Shifts - Web App

To view on-call shifts, navigate to On-Call —> On-Call Shifts page. Shifts will be grouped based on their status:
  • Currently On-Call - User’s current on-call shifts.
  • Upcoming On-Call - User’s upcoming on-call shifts.
  • Inactive On-Call - User’s inactive on-call shifts due to the schedule not having been assigned to any Escalation Policy.

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Shift Types

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Always on-call shifts

Always on-call shifts will appear under the Currently On-Call section. On the calendar, these will appear as a solid horizontal shift at the top of the calendar.

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Recuring on-call shifts

Recurring on-call shifts will appear under the Currently On-Call and Upcoming On-Call sections. On the calendar, these will appear on the calendar as a solid vertical colour shift

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View Shifts of Other Users

To view shifts of other users, select the User dropdown and search or scroll for the User.

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Viewing holiday conflicts

Upload a Holiday Calendar to preview your team’s vacations and upcoming national holidays within the Rootly shift and schedule view. While previewing a holiday calendar, Rootly will automatically identify shifts that may have conflicts with your scheduled holidays. You can quickly create an override to address this conflict either by selecting the holiday event, or the conflicting shift.

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Create Overrides for On-Call Shifts

To create an override for on-call shifts, you can do so by:
  1. Navigate to On-Call —> On-Call Shifts
  2. Select the User you would like to create an override shift for.
  3. Click the ‘Create Override’ button on the top-right corner or select shift, and in the popover, click the ‘Create Override’ button.
  4. The User whose shifts are filtered in the side draw will appear by default.
  5. Select which shifts that will be overridden during your selected timeframe.
  6. Select the user who will be assigned to this override shift.
  7. Click ‘Create Override’ to apply changes.

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Reassign or Revert an Override

  1. Navigate to On-Call —> On-Call Shifts
  2. Select the User from which you would like to reassign or revert the override shift.
    • Shifts that are overrides will have an ‘Override’ tag on them

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Revert Override

  1. Select the override shift you would like to Revert to the original assignee.
  2. Click ‘Revert to original’ to assign the shift back to the original user.
Note: Reverting an override can also be done from the On-Call Schedule page as well as the On-Call Schedule Edit page.

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Reassign Override

  1. Select the override shift you would like to the Reassign Override.
  2. Select the User who will be assigned the override.
  3. Click ‘Create Override’ to apply changes.