Help and Documentation

Communications Module

6min

Rootly's Communications Module allows you to easily communicate with all of your stakeholders at scale during an incident. Easily set up who your teams need to communicate with, when they should be communicated with, and what information they need to know. Then during an incident, quickly send high quality communications to the right groups, giving you time back to focus on resolving the incident and improve MTTR.

The Communications Module can be configured in your Rootly Admin. Once set up, communications can be sent during an incident either within the Rootly Admin, or in Slack.

Configuring the Communications Module

Get started with setting up the Communications Module by navigating to Configuration > Communication in the Rootly Admin.

Groups

Who are you communicating with?

Groups contain the individuals that should be communicated with during an incident.

Templates

Types

Stages

Sources

Sending communications

In Rootly

In Slack

Auditing sent communications

Required user permissions



Updated 27 Jan 2025
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