Jira

"customfield_12345": {{ incident.service_slugs | join: ","}}

"customfield_10033": {{ incident.custom_fields | find: 'custom_field.slug', 'your_custom_field_slug' | get: 'selected_options' | map: 'value' | join: "," }}

"customfield_10001": "<jira_team_id>"

"customfield_10001": "{{ incident.raw_groups[0] | get: 'description' }}"

// Rootly native field → Jira text
"customfield_12345": "{{ incident.functionalities }}"

// Rootly custom field → Jira text
"customfield_12345": "{{ incident.custom_fields | find: 'custom_field.slug', 'your-slug' | get: 'selected_options' | map: 'value' }}"

// Rootly team name → Jira single select
"customfield_12345": { "value": "{{ incident.raw_groups | first | get: 'name' }}" }

// Rootly custom field → Jira single select
"customfield_12345": { "value": "{{ incident.custom_fields | find: 'custom_field.slug', 'your_slug' | get: 'selected_options' | map: 'value' }}" }

"customfield_12345": {{ incident.custom_fields | find: 'custom_field.slug', 'your_slug' | get: 'selected_options' | to_values }}

{% assign functions = incident.functionalities %}
{% assign array = "" %}
{% for function in functions %}
{% assign item = '{"value":"' | append: function | append: '"}' %}
{% assign array = array | append: item | append: "," %}
{% endfor %}
{% capture final_array %}[{{ array | remove_last: ',' }}]{% endcapture %}
"customfield_12345": {{ final_array }}

// Rootly services → Jira custom labels
"customfield_12345": {{ incident.service_slugs | to_json }}

// Rootly custom multi-select → Jira custom labels
"customfield_10033": {{ incident.custom_fields | find: 'custom_field.slug', 'your_slug' | get: 'selected_options' | map: 'value' | to_json }}

"customfield_26117": {{ incident.custom_fields | find: 'custom_field.slug', 'your_slug' | get: 'selected_options.value' }}

// Rootly incident start time → Jira datetime
"customfield_10030": "{{ incident.started_at | date: '%FT%T%:z' }}"

// Rootly custom datetime → Jira datetime
"customfield_26218": "{{ incident.custom_fields | find: 'custom_field.slug', 'your_slug' | get: 'selected_options.value' | date: '%Y-%m-%dT%H:%M:%S.%d%z' }}"

{% assign jira_email = incident.roles | find: 'incident_role.slug', 'incident-commander' | get: 'user.email' %}
"customfield_20825": { "id": "{{ team.jira_users | where: 'email', jira_email | first | get: 'account_id' }}" }

{% assign jira_email = incident.roles | find: 'incident_role.slug', 'incident-commander' | get: 'user.email' %}
"customfield_20825": [{ "id": "{{ team.jira_users | where: 'email', jira_email | first | get: 'account_id' }}" }]

{% if incident.severity_slug == 'sev0' %}
  { "priority": [ { "set": { "name" : "High" } } ] }
{% elsif incident.severity_slug == 'sev1' %}
  { "priority": [ { "set": { "name" : "Medium" } } ] }
{% elsif incident.severity_slug == 'sev2' %}
  { "priority": [ { "set": { "name" : "Low" } } ] }
{% endif %}

{
  "comment": [
    {
      "add": {
        "body": "Incident {{ incident.title }} has been updated. Current status: {{ incident.status }}"
      }
    }
  ]
}

{
  "issuelinks": [
    {
      "add": {
        "type": { "name": "Relates", "outward": "relates to" },
        "outwardIssue": { "id": "{{ incident.jira_issue_id }}" }
      }
    }
  ]
}

{
  "issuelinks": [
    {
      "add": {
        "type": { "name": "Action", "outward": "action item for" },
        "outwardIssue": { "id": "{{ incident.jira_issue_id }}" }
      }
    }
  ]
}

{
  "labels": [{ "set": ["incident", "production", "{{ incident.severity }}"] }]
}

{% assign components = incident.services %}
{
  "components": [
    {
      "set": [
      {% for component in components %}
        { "name": "{{ component }}" }{% unless forloop.last %},{% endunless %}
      {% endfor %}
      ]
    }
  ]
}

{
  {% if alert.data.issue.fields.priority.name == 'Highest' %}
    "severity_id": "SEV0"
  {% elsif alert.data.issue.fields.priority.name == 'High' %}
    "severity_id": "SEV1"
  {% elsif alert.data.issue.fields.priority.name == 'Medium' %}
    "severity_id": "SEV2"
  {% else %}
    "severity_id": "SEV3"
  {% endif %}
}

{
  {% if alert.data.issue.fields.status.name == 'To Do' %}
    "status": "in_triage"
  {% elsif alert.data.issue.fields.status.name == 'In Progress' %}
    "status": "active"
  {% elsif alert.data.issue.fields.status.name == 'Done' %}
    "status": "resolved"
  {% else %}
    "status": "cancelled"
  {% endif %}
}

{
  "form_field_selections_attributes": [{
    "form_field_id": "YOUR_FIELD_ID",
    "value": "Production"
  }]
}

{
  "form_field_selections_attributes": [{
    "form_field_id": "YOUR_FIELD_ID",
    "value": "{{ alert.data.issue.fields.customfield_10001 }}"
  }]
}

{
  "form_field_selections_attributes": [{
    "form_field_id": "YOUR_FIELD_ID",
    "selected_option_ids": ["option_id_1", "option_id_2"]
  }]
}