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Intended Use

Integrating with Jira allows you to:

  • Automatically create a Jira issue for each incident declared on Rootly.
  • Automatically update a Jira issue for each update made to an incident on Rootly.
  • Automatically create a Jira issue or subtask in Jira when an action item is created on Rootly.
  • Automatically declare an incident on Rootly when an issue is created in Jira. Webhook setup required in Jira.
  • Automatically update an incident on Rootly when an issue is updated in Jira. Webhook setup required in Jira.

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Smart Defaults

Rootly’s Jira integration comes with a set of commonly used default settings. See Smart Defaults page for details.

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Rootly to Jira Sync

Rootly to Jira workflows allow you to automatically create/update a Jira issue whenever an incident or action item in Rootly is created/updated.

See Rootly to Jira Sync page for detailed configuration instructions.

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Jira to Rootly Sync

Jira to Rootly workflows allow you to automatically create/update an incident or action item in Rootly whenever a Jira issue or subtask is created/updated.

See Jira to Rootly Sync page for detailed configuration instructions.

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Support

If you need help or more information about this integration, please contact support@rootly.com or start a chat by navigating to Help > Chat with Us.