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Documentation Index

Fetch the complete documentation index at: https://docs.rootly.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

CharlieHR exposes your team’s time-off calendar as a subscribe-able URL. Point Rootly at that URL and vacations and PTO appear directly on top of your on-call schedule timeline. Shifts that overlap with someone’s leave are highlighted, making it easy to create an override before the next page fires. This is a read-only overlay. CharlieHR stays the source of truth for time off; Rootly polls the feed in the background and keeps the schedule view current.

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Exporting the Calendar Feed from CharlieHR

CharlieHR’s own walkthrough covers both the user-level and admin-level flows for generating a time-off calendar URL. Follow CharlieHR’s help article to copy the calendar URL. The article is framed around Google Calendar, but the URL it produces is a standard subscribe-able feed that Rootly accepts directly — there’s no need to route through Google Calendar first.
CharlieHR’s feed covers a rolling 6-month window (past 6 months plus upcoming 6 months), and updates can take up to 48 hours to propagate.

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Adding the Feed to Rootly

Once you have the CharlieHR feed URL, the rest of the setup happens inside Rootly’s schedules view.
1

Open The Holiday Calendars Menu

In the Rootly dashboard, go to On-Call → Schedules. In the calendar preview area, open the Holiday calendars dropdown.
2

Add A Holiday Calendar

Select Add your team’s holiday calendar, then choose Add a holiday calendar.
3

Paste The CharlieHR Feed URL

Paste the URL you copied from CharlieHR into the URL field.
4

Name The Calendar And Pick A Timezone

Give the calendar a descriptive name (for example, CharlieHR — Team PTO) so teammates know what it represents. Select the appropriate timezone, or leave it blank to let Rootly infer it from the feed.
5

Save And Toggle On

Click Add. Rootly fetches the calendar and begins syncing automatically. Back in the schedule view, select the new feed from the Holiday calendars dropdown to overlay CharlieHR time off on the on-call timeline.
For the full behavior of holiday calendars in Rootly — conflict highlighting, recurring events, multi-region setups — see Adding a Holiday Calendar.

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Troubleshooting

The feed has to be toggled on per schedule preview. Open the Holiday calendars dropdown above the schedule and confirm the CharlieHR feed is selected.
The calendar timezone determines how all-day events align with on-call shifts. Remove the calendar and re-add it with the correct timezone, or leave the timezone field blank to let Rootly infer it from the feed.
CharlieHR feeds can take up to 48 hours to update on their side, and Rootly resyncs periodically on top of that. Give the change time to propagate before troubleshooting further.

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Frequently Asked Questions

No. Holiday calendars are read-only previews — they surface conflicts so you can decide whether to override, but they never reassign shifts.
Yes. If different teams or regions maintain separate CharlieHR feeds, add each as its own calendar and toggle them on per schedule.
No — regular CharlieHR users can generate their own time-off feed URL from the Time view. Admins have an additional org-wide feed available under Integrations.