Mattermost

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Introduction

Mattermost Integration allows you to:

• Create and manage an incident directly from Mattermost using slash commands
• Automatically create Mattermost channel when new incident is declared in Rootly

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Installation

Let’s create an Oauth2 client https://rootly.com/auth/mattermost/callback https://rootly.com/auth/sign_in_mattermost/callback And finally copy client_id and client_secret into Rootly configuration

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Configuration

Rootly allows you to customize your Mattermost integration. To do so, navigate to the configuration modal (Configuration > Integrations > Mattermost > Configure) You can customize how you want the incident channels to be named, what data to collect on incident creation, etc.

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Connect to Rootly

After successfully installing Mattermost, run /incident connect command to establish a connection between your Rootly org and your Mattermost account. Click on the Connect now bot message following the command. Click on Allow to authortize access. Now you’re ready to manage incidents on Rootly through Mattermost!

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Manage Incidents

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Declaring an Incident

To declare a new incident, use the /incident new command. You can make execute this command in any channel. You’ll be prompted on create a new incident. This will result in an incident being created in Rootly and a designated channel created in Mattermost.

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Mitigating an Incident

To mark an incident as mitigated, use the /incident mitigate command.

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Resolving an Incident

To mark an incident as resolved, use the /incident resolve command.

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List of Commands

If you ever forget what commands are available, you can run /incident help to get a reminder of the available commands. As Rootly adds more commands, this list will grow.

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Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete